Communications manager [h1.location_city]

Flynn Wendy's Communications & Content Manager

Flynn Wendy's, a leading franchisee of Wendy's and a premier brand within Flynn Group, is seeking a versatile and innovative Communications & Content Manager. Our Support team is dedicated to shaping engaging narratives, fostering a connected culture, and ensuring organization effectiveness across our operations.

Role Overview

Are you a strategic thinker with a flair for creativity? We are seeking an adept individual who has an aptitude to understand the restaurant business and its audience to lead our communications initiatives autonomously. As the Communications & Content Manager, you'll collaborate across functional teams, crafting and executing communication strategies that resonate with diverse audiences. From curating internal content, driving recognition programs, to steering the brand voice, you'll play a pivotal role in shaping our narrative.

Key Responsibilities

Strategic Communications : Develop, implement, and manage cohesive communication plans across diverse channels including email, text, newsletters, intranet, and social media.

Content Creation : Produce compelling written and visual content that captures the essence of our brand, ensuring engagement and alignment with our voice.

Content Management : Maintain, organize, and update intranet site / content while partnering cross-functionally to ensure information is accessible, relevant and aligned with business priorities.

Project Management : Take ownership of select Operations initiatives, including new systems rollouts, by overseeing project timelines, coordinating cross-functional teams, and ensuring effective communication strategies to support successful implementations.

Event Planning & Coordination : Contribute to planning and executing company events, including virtual and in-person engagements such as Cultural and Heritage month celebrations and annual conferences, ensuring alignment with the company's communication strategies and organizational values.

Graphic Design & Multimedia : Create high-quality visuals and intermediate video edits aligning with brand guidelines to enhance messaging.

Learning & Development Support : Collaborate with HR / Field Training Managers to design, develop, and evolve learning content that supports operational excellence and field readiness.

Crisis Management & Counsel : Address media inquiries, support crisis communications, and advise senior leadership on effective messaging strategies.

Continuous Improvement : Establish structured feedback loops and routinely assess communication strategies, channels, and tools to strengthen operations and optimize content using insights.

Qualifications

Exceptional Writing Skills : Ability to craft compelling content aligned with executive voice, brand guidelines and business objectives.

Project Management : Proficient in handling multiple projects with strong organizational abilities.

Collaborative Mindset : Skilled at partnering across departments, influencing stakeholders, and fostering collaboration.

Adaptability : Agility to navigate evolving digital communication landscapes with a proactive and adaptable approach.

Resourcefulness : Demonstrated ability to troubleshoot and resolve challenges efficiently.

Technical Proficiency : MS Office 365 suite (includes SharePoint and MS Forms), social media platforms, graphic design, video editing tools, basic web design / HTML capabilities.

Preferred Experience : Familiarity with Adobe Creative Suite, WordPress, or related tools is advantageous.

Requirements

Experience : 5+ years in communications and diverse content development and management for remote workforces.

Education : Bachelor's degree in communications, marketing, or a related field.

Location : Overland Park, KS corporate office preferred.

Join us in shaping impactful communications and fostering a cohesive, thriving organizational culture at Flynn Wendy's.

The Flynn Group is an Equal Opportunity Employer