Communications manager [h1.location_city]

Communications Manager

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze?, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Communications Manager develops and delivers high-impact, employee-focused communications that strengthen Early Warning's culture and advance business objectives. Reporting to the VP, Chief of Staff and Internal Communications, this role partners with leaders and peers to ensure clear, consistent, and timely messaging across internal channels.

Key Responsibilities

Content Development & Execution

Draft, edit, and deliver employee communications plans and deliverables including newsletters, intranet content, presentations, talking points, and employee emails.

Ensure content aligns with company tone, voice, and brand guidelines.

Draft communications in the voice of senior leaders, ensuring clarity, tone alignment, and consistency with company messaging.

Create and execute office-specific communications plans and activities to drive engagement and culture.

Internal Events Support

Coordinate logistics and content for manager meetings, employee forums, department town halls, and local events.

Provide support to senior communicators on company-wide events, campaigns, and content.

Digital Channels & Tools

Support the maintenance of internal communications channels (intranet / SharePoint sites, Teams, digital signage, etc.) and ensure content is updated, relevant, and engaging.

Create and deploy multimedia content (e.g., digital signage, articles, short videos) to support business initiatives.

Collaboration & Stakeholder Engagement

Foster relationships with key stakeholders including senior leaders to understand organizational goals and communications needs.

Partner with peers and project leads to ensure communications are accurate and aligned.

Build relationships across departments to support execution of communication plans.

Metrics & Process

Track KPIs to measure effectiveness of internal strategies and campaigns.

Analyze data and feedback to refine communication approaches and tactics.

Contribute to team efforts to develop processes and operational excellence.

Qualifications

8+ years of experience in communications, marketing, or related field.

Strong writing, editing, and content development skills.

Experience creating presentations and supporting live / virtual events.

Comfortable working in fast-paced environments with shifting priorities.

Ability to work with limited guidance in support of multiple stakeholders.

Possess highly effective interpersonal skills with the ability to build relationships and trust throughout all levels of the organization.

Bachelor's degree in Communications, Marketing, Journalism, or related field.

Experience working in communications, change management communications or consulting roles.

Background and drug screen.

Preferred Qualifications

Experience in financial services or payments industries.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Compensation

The base pay scale for this position in Phoenix, AZ in USD per year is : $104,000 - $130,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Physical Requirements

Early Warning works together in a highly collaborative office environment. As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and / or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and / or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

Some of the Ways We Prioritize Your Health and Happiness

Healthcare Coverage Competitive medical (PPO / HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC Early Warning considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.

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