Community association manager [h1.location_city]

Job Description

Job Description

We're looking for an experienced Community Manager with tax credit expertise to join our team. Reporting to the Regional Manager, this role oversees day-to-day community operations and plays a key role in driving performance, compliance, and resident satisfaction.

We're a full-service real estate management company with communities nationwide and a strong growth trajectory through ongoing acquisitions. We believe our success starts with investing in our people - building high-performing teams and empowering them to make a real impact at their communities.

Knowledge, Skills & Abilities

Ability to work independently, prioritize effectively, and manage multiple projects in a fast-paced environment

Strong problem-solving skills with the flexibility to adapt to changing priorities

Excellent interpersonal skills with the ability to build positive, professional relationships

Proficiency in Microsoft Outlook, Excel, and Word

Strong verbal and written communication skills, including the ability to provide clear direction and present information to residents or team members

Proven leadership skills with experience coaching and supporting onsite teams

Ability to interpret legal documents and manage lease enforcement and rent collections

Experience preparing budgets, financial records, and operational reports

Solid understanding of property operations, lease terms, and contract enforcement

Commitment to delivering exceptional customer service that drives resident retention

Ability to effectively negotiate and resolve conflicts

Education & Experience

Minimum of three (3) years of experience as a Community Manager or Assistant Community Manager in multifamily housing, hospitality, or a related industry

High school diploma or equivalent required

College coursework, CAM or ARM certification preferred

Housing Credit Certified Professional (HCCP) designation preferred (LIHTC)

Certified Occupancy Specialist (COS) designation preferred (Section 8)

At least one (1) year of experience managing LIHTC communities

Key Responsibilities

Supervise and support all onsite community staff

Ensure full compliance with all tax credit and regulatory requirements

Uphold customer service and leasing standards across the community

Respond promptly and professionally to resident concerns and service requests

Lead and execute all marketing initiatives

Prepare and process new lease and renewal documentation

Establish lease renewal rates and coordinate renewal notices

Recommend rental rate adjustments or concessions to the Regional Manager to support leasing goals

Review resident files and accounting records; manage delinquencies and enforce lease terms to maximize revenue

Prepare and submit required weekly and monthly reports, including delinquency reports, 3-day notices, income tracking, inspections, invoices, and security deposit dispositions

Plan and oversee resident engagement activities, newsletters, and retention programs

Identify operational improvement opportunities to enhance efficiency, productivity, and profitability

Conduct quarterly market surveys to ensure pricing and concessions remain competitive

Collect, post, and deposit rent, security deposits, and other income daily

Manage occupancy, collections, expenses, and overall budget performance

Benefits & Perks

We value work-life balance and offer a generous paid time off program , along with a variety of medical, dental, and vision plan options . Employees are also eligible for a 401(k) with company match .

Job Posted by ApplicantPro