Community liaison [h1.location_city]
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Community liaison • orange ca
Patient Liaison Special Services
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City of HopeIrvine, CA, United States- [job_card.full_time]
Join the transformative team at City of Hope , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission : To deliver the cures of tomorrow to the people who need them today.
Position Summary :
The Patient Liaison, Special Services at City of Hope serves as a dedicated advocate for high-profile and special-interest patients and their families, ensuring a seamless and exceptional care experience. This role provides 24 / 7 guidance, information, and support while coordinating care tailored to the unique needs of these patients.
The Patient Liaison acts as a central point of contact, working collaboratively across multiple departments to facilitate access to medical services and special accommodations. Responsibilities include :
- Supporting patients and families throughout their care journey, from initial consultation to follow-up, ensuring all aspects of their experience meet City of Hope high standards of excellence.
- Serving as a bridge between departments to address and prioritize complex needs, ensuring timely and effective communication and problem resolution.
- Providing personalized care coordination, including connecting patients with resources, and arranging for special services as needed.
- Responding to inquiries and needs in a timely manner, maintaining a calm and professional demeanor in high-pressure or sensitive situations.
The ideal candidate will possess exceptional interpersonal skills, a strong understanding of care coordination in a healthcare setting, and the ability to work effectively in a fast-paced, multidisciplinary environment. This position is pivotal in fostering trust, compassion, and confidence among patients and their families, embodying City of Hope's mission of delivering hope, support, and world-class care.
As a successful candidate, you will :
Your qualifications should include :
Preferred :
City of Hope employees pay is based on the following criteria : work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE .