Community manager [h1.location_city]

FAYS Case Manager

The Case Manager / FAYS Universal Prevention Community Awareness Specialist serves in a strategic function at Buckner Children and Family Services to establish and build supportive relationships with organizations and agencies in the community to promote and provide education and prevention of child abuse. Provide education programs in the community to clients and their families. Build supportive and nurturing relationships with clients and their families; assist them in dealing with issues including, but not limited to, runaway, truant, and delinquent behaviors. Strengthen family coping skills in order to ensure the youths’ physical, emotional and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibility.

What you'll do :

• Establish and build supportive working relationships with organizations and agencies in the community to promote education and prevention of child abuse.
• Promote FAYS program services and provide UPCA services through educational and instructional presentations to community groups and representing Buckner and the FAYS Program at community outreach fairs; perform other public functions as assigned.
• Establish and build supportive and nurturing relationships with clients and their families.
• Provide therapeutic interaction to assist parents in re-gaining, building, and maintaining effective coping skills and a supportive and nurturing environment for their family.
• Provide effective and appropriate crisis intervention as required, both face-to-face and over the phone; recommend and initiate emergency shelter placement when absolutely necessary; provide appropriate documentation of these services.
• Provide follow-up as required in accordance with each client and family’s needs.
• Answer main phone line and receive intake and referral information by phone or in person and assesses youth and family needs and appropriateness for services.
• Provide effective and appropriate individual, group and family counseling for youth and families who are registered FAYS clients in accordance with their action plans; make home and school visits.
• Provide effective and appropriate youth skills training and parent skills training for registered FAYS clients and caregivers. Actively organize, lead, and participate in special programs and activities designed to provide youth skills and parent skills training to clients and caregivers in more interactive settings.
• Collaborate with clients and caregivers to develop, monitor, and review Action Plans and Action Plan Updates as scheduled according to established guidelines.
• Plan for case closures, administer post-surveys and satisfaction surveys, and prepare closure summary documentation; develop aftercare plans and provide follow-up at the appropriate time.
• Acknowledge the youth and family’s graduation from the FAYS program either at a monthly party or on the last home visit where certificates are given.
• Communicate with program staff, clients, caregivers, schools and other agencies involved with a case to assess client’s progress and needs; consult with program manager on specific client needs on a regular basis : immediately notify program manager of any emergency situation with a client.
• Timely and accurately complete all necessary documentation of the services provided through case file forms, monthly reports and data entry according to established guidelines.
• Timely and accurately complete all necessary program documentation including, but not limited to, intake assessments, registration, action plans, progress notes, service logs and discharge paperwork.
• Timely and accurately enter and update required information into the FAYS Database System, including case registrations, survey entries, case closures, and follow-ups.

What you'll bring :

and judgment following established guidelines for the program.

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, ​age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.