Community outreach specialist [h1.location_city]
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Community outreach specialist • indianapolis in
- [new]
Manager Patient Outreach, IHCI
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Join Community
The Innovative Healthcare Collaborative of Indiana (IHCI) is a joint venture between Community Health Network and Deaconess Health System. Its goal is to support our sponsors and partners in their strategic evolution to positively impact and improve the healthcare delivery system.
Make a Difference
The Manager of Patient Outreach for IHCI will lead the development and management of a centralized call center dedicated to proactive patient engagement. This role is critical to advancing care management initiatives and improving outcomes under value-based care contracts. You will oversee daily operations optimize workflows and ensure high-quality patient interactions that align with organizational goals.
What Youll Do
- Recruit train and manage outreach specialists. Foster a culture of accountability professional development and high performance.
- Establish and manage call center processes for outbound patient outreach focusing on care coordination gap closure and engagement.
- Ensure adherence to HIPAA and organizational standards. Implement quality assurance measures and address operational issues promptly.
- Partner with clinical and operational teams to align outreach priorities. Prepare and present performance reports for leadership.
- Drive initiatives for technology adoption workflow optimization and scalability. Position the team for future growth and potential expansion.
Exceptional Skills and Qualifications
Required Experience :
Manager
Key Skills
Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export
Employment Type : Full-Time
Experience : years
Vacancy : 1