Computer analyst [h1.location_city]
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Computer analyst • usa
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Job Description
Job Description
Description :
SSI is seeking a Computer Systems Analyst to join one of our Navy programs in Ft. Worth, TX!
DUTIES AND RESPONSIBILITIES :
- Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
- Act as a primary point of contact for incoming Helpdesk phone calls and emails.
- Open and update Support Requests based on phone calls and emails.
- Triage Support Requests to determine priorities based on severity of issue, effect on user / company, and other influencing factors.
- Configure and deploy workstations and laptops.
- Provide client locations with onsite support as necessary.
- Create and maintain accurate documentation to ensure correct procedures and licensing are followed.
- Create and remove new user and computer accounts within and outside of domain environments.
- Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
- Regularly perform scheduled maintenance on desktops, laptops, and servers.
- Scan and maintain machines for security purposes.
- Provide technical assistance for common application and hardware issues.
- Research best practices for applications.
- Maintain confidential information as needed
- Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
- Escalate issues to Advanced Services and the Management team as appropriate.
- Provide basic Video Tele-Conference (VTC) support to systems on NIPR / SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
- Other duties and projects as assigned
Requirements :
SSI is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on any characteristics protected by law.
SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including : Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.