Computer networking h1.location_city

Responsibilities

:

• Support a robust Microsoft based network.
• Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure.
• Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating, and escalating severe issues as appropriate.
• Provide escalated support for all department members and perform tactical problem resolution as required.
• Provide technical training for all department members as required.
• Level I / Help Desk work as required.
• Communicate highly technical information to both technical and non-technical personnel.
• Manage incoming and outgoing asset inventory of hardware, software, and peripherals.
• Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings.
• Install computer hardware, software, and peripherals as required.
• Maintain password security, data integrity, and file system security.
• Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems.
• Successfully manage and execute business and project plans, deliverables, policies, processes, and procedures.
• Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades.
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate.
• Provide project specific technical support to and management of vendors/suppliers/teammates.
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate.
• Assist team members as needed.
• Position provides support for all company facilities, from US West coast to Europe
• International travel may be required.
• Available to work after hours and weekends as required.
• Other duties and projects as assigned by supervisor.

Qualifications / Requirements:

• Bachelor’s Degree in computer related field or equivalent years’ experience.
• MCSE certification or equivalent certifications.
• Minimum 3 years of experience of direct client interaction and customer-service.
• Extensive working knowledge of networking, security, and telephony systems, including developing, configuring, supporting, and optimizing networking hardware, software, telecommunications, and related technologies.
• Proficient working knowledge of networking standards, switching technology, protocols, security, troubleshooting.
• Professional appearance and behavior required including, but not limited to, punctuality, positive attitude, and reliability.
• Excellent communication and written skills are vital, should be as comfortable with people as with systems and technology.
• Must be able to work well with others in a team as well as independently, collaboration skills are vital.
• Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact.
• High level of accountability and can instill a sense of credibility when speaking with customers.
• Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions.
• Excellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction.
• Ability to follow written and verbal instructions.? Must be detail-oriented and self-motivated, possessing strong judgment with excellent decision-making skills and excellent analytical/organization/time management skills.
• Experience and ability to effectively manage vendors/suppliers.
• Must be a quick learner and adaptable to change in process or required activities.
• May occasionally lift at least 35 lbs.
• May occasionally work in confined spaces.
• May occasionally work in loud and noisy spaces.
• Occasional Domestic & International Travel

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