Configuration analyst [h1.location_city]

Creating Peace of Mind by Pioneering Safety and Security

What you'll do :

• Primary responsibility is to lead support operations for product configuration team
• Work with cross-functional teams to support and resolve integration issues between the product configurator and host applications (ERPs and in-house developed apps)
• Lead operational support for the product configurator : triage incidents, drive root-cause analysis, provide timely resolution and communicate status to stakeholders.
• Own the production environment health : monitor logs, alerting, platform availability, and coordinate escalations for Priority 1 incidents (on-call rotation participation).
• Translate business requirements into technical configuration / specification changes; implement, test and deploy configuration updates and enhancements
• Maintain knowledge of the product configurator’s interdependencies with other corporate and external systems
• Work with vendors to report bugs, verify vendor patches, and implement / test fixes in lower environments prior to production deployment, maintain and monitor product configuration platform and infrastructure
• Monitor for critical issues and provide support of the product configurator
• Collaborate with other IT teams (Infrastructure, DBAs, Security, Application teams) to ensure stable operations and coordinated releases
• Proactively identify opportunities to improve reliability and operational efficiency (automation, alerting, backlog reduction)
• Highly motivated personality with strong sense of ownership is required for this role

What you need to succeed :

Allegion is a Great Place to Grow your Career if :

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us :

Health, dental and vision insurance coverage, helping you “be safe, be healthy”

Unlimited Paid Time Off

A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and / or dependent daycare expenses

Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

Life Insurance – Term life coverage with the option to purchase supplemental coverage

Tuition Reimbursement

Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards

Employee Discounts through

Community involvement and opportunities to give back so you can “serve others, not yourself”

Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching