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Contact center manager Jobs in USA

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Contact center manager • usa

Last updated: 3 days ago

Contact Center Manager

Travel IncorporatedDuluth, GA, United States
Permanent

We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center/call center setting.If you're a pro at cultivating talent, driving performance, and ele... Show more

Contact Center Manager

Superior Choice Credit UnionSuperior, WI, United States
Full-time

At Superior Choice Credit Union, we're committed to providing exceptional service and helping our members achieve their financial goals.We're looking for a Contact Center Manager who is passionate ... Show more

Contact Center Manager

Valor VIPAddison, TX, United States
Full-time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on... Show more

Contact Center Operations Manager

Systems Integration, Inc. (SII)Washington, DC, United States
Full-time

Contact Center Operations Manager.SII) is a leading provider of customer experience, cloud-based services and managed IT solutions.We are seeking a Contact Center Operations Manager to oversee all ... Show more

Contact Call Center Manager

Piper CompaniesRALEIGH, North Carolina
$90,000.00 yearly
Full-time

Piper Companies is seeking a Contact Call Center Manager for a leading organization within the Raleigh Durham, North Carolina area.The Contact Call Center Manager role is a hybrid position requirin... Show more

Contact Center Manager

Arlington Community FCUAlexandria, VA, US
Full-time

We are actively recruiting for a Contact Center Manager to lead day-to-day operations and drive high performance across all service channels.In this role, you will translate organizational strategy... Show more

Contact Center Manager

GraingerGreen Bay, WI, United States
Full-time

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products.Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with cu... Show more

Manager, Contact Center

Island FederalHauppauge, NY, United States
Full-time

The Manager, Contact Center is responsible for the strategic leadership, daily management, and continuous improvement of Island Federal Credit Union's Contact Center.This position oversees all aspe... Show more

Contact Center Manager

Athene HoldingWest Des Moines, IA, United States
Full-time

More for our customers and the financial professionals who offer our products.If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company.You will find we o... Show more

Contact Center Manager

Lawyers for JusticeGlendale, California, US
Full-time
Quick Apply

The Contact Center Manager will oversee the day-to-day operations of the firm's.This individual will play a critical leadership role in driving process.The Contact Center Manager will work closely ... Show more

Contact Center Manager - Remote

Harbor Freight ToolsCalabasas, CA, US
$93,000.00–$139,500.00 yearly
Remote
Full-time

Our Contact Center Managers lead and inspire their teams to provide an exceptional customer experience in every interaction with customers.They balance engagement and recognition with accountabilit... Show more

Assistant Contact Center Manager

Black Hills Federal Credit UnionRapid City, SD, United States
Full-time

Assistant Contact Center Manager.Corporate Office - Rapid City, SD 57702.We have the fundamental belief that we, as an organization, can and will improve lives.Rooted in the centuries-old credit un... Show more

Contact Center Manager

Clearance JobsRockville, MD, United States
Full-time

Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-... Show more

Site Manager - Contact Center

ITCON ServicesWashington, DC, United States
Full-time

ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.A Site Manager in a contact cent... Show more

Sr. Manager, Contact Center

Dana-Farber Cancer InstituteRoxbury Crossing, MA, United States
Full-time

Senior Manager, Contact Center.The Senior Manager, Contact Center is responsible for providing strategic direction and daily oversight to the DFCI Welcome Center Triage teams.This role collaborates... Show more

Contact Center Manager

GT IndependenceSouthington, CT, United States
$70,000.00 yearly
Full-time

Make A Meaningful Impact Every Day.At GT Independence, people are at the heart of everything we do.If you thrive in a collaborative environment, love what you do, and are eager to grow, you're in t... Show more

Contact Center Manager

MCIWichita, KS, United States
Full-time

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E... Show more

Contact Center Manager

DMI (Digital Management, LLC)Cincinnati, OH, United States
$113,600.00 yearly
Full-time

DMI, LLC is seeking a Contact Center Manager to join our staff.Call center managers are in charge of hiring, training, supervising, and motivating the call center's employees.Their responsibility i... Show more

Weekend Manager, Contact Center

Arbor HospiceSouthfield, MI, United States
Full-time

Weekend Manager, Contact Center.The Weekend Manager, Contact Center, is responsible for overall management of patient care within designated area(s) within a primarily weekend assignment.Manages we... Show more

Contact Center Manager

Blackhawk Community Credit UnionJanesville, WI, United States
Full-time

The Contact Center Manager is responsible for providing strong leadership to the contact center to achieve growth and member satisfaction.Responsible for processes, procedures, policies, and relati... Show more

Contact Center Manager

Contact Center Manager

Travel IncorporatedDuluth, GA, United States
10 days ago
Job type
  • Permanent
Job description

Contact Center Manager

We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center/call center setting. Multiple shifts available. If you're a pro at cultivating talent, driving performance, and elevating customer experiences in the travel industry, this is your chance to shine! If you have a background in corporate travel - even better!

Responsibilities:

  • Manage and oversee a team of travel consultants in an inbound 24/7 call center.
  • Coach and mentor call center staff through challenging customer service issues.
  • Develop monthly, quarterly and annual call center goals and action plans.
  • Support the Quality Assurance (QA) program, ensuring that the team meets or exceeds acceptable quality scores, coaching individuals as needed.
  • Conduct periodic 1:1 coaching sessions and lead regular team meetings.
  • Ensure performance targets are met or exceeded for team and individuals.
  • Interface with Workforce Management to ensure proper staffing levels.
  • Effectively handle client escalations, solve issues, and take steps to use escalations as a coaching opportunity.
  • Monitor metrics, KPIs and data and proactively identify opportunities to drive efficiency and effectiveness; work to improve the client experience and other business processes.

Qualifications/Skills:

  • Bachelor's Degree in business or related field or equivalent combination of education and experience.
  • 5+ years experience in a travel management contact center environment or closely related industry required with 3+ years experience in direct supervisory role responsible for associate coaching and development.
  • Expertise in travel management, products, and services preferred.
  • Proficiency with call center software, such as Five9, and customer relationship management (CRM) systems.
  • Strong working knowledge and skills of one or more GDS systems and other travel and contact center systems and tools preferred.

Join us in creating a dynamic, results-driven environment where excellence thrives and client expectations are not just met, but exceeded. Apply now and be part of transforming our Contact Center to new heights of success!

At Travel Incorporated, you'll be part of an established and well-respected company that provides the absolute best service to our customers. In addition, we are forward-thinking and have stayed ahead of the curve in our industry through innovation, technology and constant process improvement. Our dedicated associates give their best every day, and have fun while doing it! Learn more about our business and culture by visiting

This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

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