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Coordinator scheduling • garden grove ca
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Scheduling Coordinator (Contract)
ExecuSourceLa Palma, CA, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionPrevious customer service, scheduling, or call center experience preferred. Strong phone presence and professional communication skills. Ability to multitask and work efficiently in a fast-paced, deadline-driven environment. Detail-oriented with strong organizational skills. Comfortable with negotiation and handling objections. Proficiency with Microsoft Office and online platforms; prior scheduling system experience a plus. Reliable, adaptable, and eager to learn. Calm confidence under pressure, able to keep conversations professional and solutions-focused. Strong listening skills with the ability to answer directly and clearly. Personable, approachable, and able to build quick rapport with notaries and clients. Proactive problem-solver who takes ownership of assigned tasks. Team player who thrives in a collaborative call center setting. Join a growing company with increasing volume and long-term opportunities. Work closely with a small, supportive team and experienced leadership. Gain valuable experience in the mortgage and real estate services industry. Stable weekday schedule in an onsite, team-oriented environment.
Scheduling Coordinator (Contract)
Hiring through ExecuSource on behalf of a national signing services provider.
Location : La Palma, CA
Compensation : $20.50 / hr (with potential for increased flexibility based on experience)
Schedule : Full-time, M-F, in-office
Status : Hourly, Contract (3+ months, with potential to extend 6-9 months or convert to permanent)
Target Start : ASAP
About the Role
We're seeking a Scheduling Coordinator to support a busy signing services team by coordinating notary assignments for mortgage, refinance, and closing signings nationwide. This role is ideal for someone who thrives in a call center environment, has strong communication and negotiation skills, and can manage high-volume scheduling under strict deadlines.
As the facilitator between clients, notaries, and internal schedulers, you'll ensure smooth and timely scheduling, accurate information relay, and adherence to service level agreements (SLAs). Your work will directly impact client satisfaction and the efficiency of the signing process.
Key Responsibilities
- Facilitate the assignment of notaries to client signings through outbound calls, texts, and emails.
- Manage high-volume scheduling - averaging 22 orders daily .
- Negotiate fees with vendors to meet client goals while maintaining profitability.
- Ensure all assignments align with client requirements and SLAs.
- Use the CX Choice platform to send offers and monitor open order queues.
- Relay complete order details to notaries at the time of assignment.
- Handle reschedules and address scheduling issues quickly and professionally.
- Respond to calls and emails within 20 minutes of receipt.
- Maintain vendor and client communication throughout the lifecycle of an order.
- Support the Client Services Manager and team with additional projects as needed.
What We're Looking For
Ideal Candidate Traits
Why You'll Love It Here
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