Credit specialist [h1.location_city]

divh2Credit and Collections Specialist / h2pWe are seeking a proactive and customer-focused Collections Specialist to join our Credit Collections team with a focus on accounts receivable tied to mergers and acquisitions and new customer onboarding. This role is vital in ensuring a smooth transition for newly acquired or onboarded customers by confirming accurate billing, resolving payment barriers, and supporting a best-in-class post-invoicing experience. You will collaborate across departments to manage receivables, drive timely payments, and improve onboarding outcomes. / ppCustomer Engagement A / R Management / pulliServe as the primary point of contact for customers post-acquisition or onboarding to validate account setup and billing accuracy. / liliProactively reach out following the first invoice to confirm receipt, contacts, and payment timelines. / liliManage a portfolio of commercial A / R tied to MA activity, working to resolve legacy account discrepancies and ensure seamless integration. / li / ulpIssue Resolution Collections / pulliPlace and receive customer calls related to past-due balances while providing exceptional service and professional resolution. / liliIdentify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation, or system setup errors. / liliNegotiate and document payment arrangements or settlements when needed, while maintaining a positive customer relationship. / li / ulpCollaboration Cross-Functional Support / pulliPartner with Sales, Billing, Customer Success, and Integration teams to ensure smooth transitions and alignment on expectations. / liliProvide insights and feedback to improve onboarding processes and reduce future A / R issues. / liliEscalate unresolved or high-risk accounts with clear documentation and recommendations. / li / ulpSystem Documentation Cash Application Support / pulliMaintain thorough documentation of customer communications, issue resolutions, and payment commitments in internal platforms (e.g., GetPaid, Salesforce). / liliAssist with unapplied cash efforts by identifying unmatched payments and working with internal teams to resolve. / liliConduct skip tracing when contact with a customer has been lost. / li / ulpEducation and Qualifications / pulliCollege degree or equivalent professional experience. / lili2+ years of experience in commercial collections or B2B A / R. / liliMinimum 3 years of Construction A / R experience required. / liliStrong understanding of billing, onboarding, and the contract-to-cash lifecycle. / liliProficiency with Microsoft Office Suite and experience using systems such as GetPaid, Salesforce, SAP, or similar ERP / AR platforms. / liliExcellent communication and interpersonal skills with a customer-first mindset. / liliOrganized, self-motivated, and capable of managing a high-volume portfolio. / liliAbility to influence resolution and foster strong working relationships. / li / ulpWhat Success Looks Like / pulliTimely resolution of payment barriers post-onboarding or acquisition. / liliStrong customer relationships and reduced time-to-payment for new and integrated accounts. / liliClear and accurate account documentation and communication trails. / liliImproved onboarding and billing practices through continuous feedback and collaboration. / li / ulpThis posting is for an existing position. Disclaimer : This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply. / p / div