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Crm administrator [h1.location_city]

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Crm administrator • madison wi

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Contact Center Administrator

Contact Center Administrator

DSI SystemsMadison, WI, US
[job_card.full_time]
DSI, a Dallas-based sales enablement company, has an immediate opportunity for an analytical Contact Center Administrator to support and expand the capabilities of our sales call center(s).As the C...[show_more][last_updated.last_updated_30]
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Group Home Administrator

Group Home Administrator

YOYO QUALITY CARE LLCMadison, WI, US
[job_card.full_time]
Career Advancement Opportunities.As the Group Home Administrator, you will oversee the daily operations and activities of a group home, including supervising all programs and activities within the ...[show_more][last_updated.last_updated_variable_days]
Salesforce CRM Architect (Part

Salesforce CRM Architect (Part

NS IT SolutionsFitchburg, Wisconsin, USA
[job_card.full_time] +1
Job Title : Salesforce CRM Architect (Part-Time).Submission Requirement : LinkedIn profile is mandatory (no submissions without LinkedIn). NOTE : NO H1B / / Local Candidates with DL.Primary Skills : Sale...[show_more][last_updated.last_updated_variable_days]
Salesforce Administrator

Salesforce Administrator

MoxeMadison, WI, US
[job_card.full_time]
The Salesforce Administrator will report to the Director of Revenue Operations and will partner with them to translate revenue strategy into scalable Salesforce processes, data structures, and auto...[show_more][last_updated.last_updated_1_day]
Systems Administrator

Systems Administrator

Syntricate TechnologiesMadison, WI, United States
[job_card.full_time]
Required Skills : Knowledge managing and supporting IAM and Directory services in a hybrid-cloud environment.Products and services such as : Microsoft Entra-ID, Microsoft Active Directory, OKTA, Kerb...[show_more][last_updated.last_updated_variable_days]
Junior Recruitment Administrator

Junior Recruitment Administrator

Keller Executive SearchMadison, WI, US
[job_card.full_time]
We are a rapidly growing executive search firm dedicated to connecting exceptional talent with leading organizations across industries. Our team specializes in identifying and placing senior-level p...[show_more][last_updated.last_updated_variable_days]
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Office Administrator I

Office Administrator I

Builders FirstSourceMadison, WI, US
[job_card.full_time]
Ignite Your Career At Builders Firstsource.Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market, helps mak...[show_more][last_updated.last_updated_variable_days]
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Office Administrator

Office Administrator

Berndt CPA LLCMadison, WI, US
[job_card.full_time]
Berndt CPA LLC is a three-time.Top 5 Small Business - Wisconsin State Journal Top Places to Work.We pride ourselves on being a collaborative, people-first firm where team members feel supported, va...[show_more][last_updated.last_updated_30]
Salesforce CRM Architect (Part-Time)

Salesforce CRM Architect (Part-Time)

Expert Technology ServicesFitchburg, Wisconsin, USA
[job_card.full_time] +1
Please Note : As of July 22 2021 our team will require that all candidate submissions include a LinkedIn profile.Please do not submit any candidates that do not have a LinkedIn.Salesforce CRM Archit...[show_more][last_updated.last_updated_variable_days]
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HR Payroll Administrator

HR Payroll Administrator

Group Helth CooperativeMadison, WI, United States
[job_card.full_time]
Group Health Cooperative of South Central Wisconsin.This full-time (40 hours per week), hourly position is in-office during the initial training period of up to six months, with the potential for a...[show_more][last_updated.last_updated_1_day]
Supply Chain Administrator

Supply Chain Administrator

X-ES BoardVerona, Wisconsin, USA
[job_card.full_time]
Extreme Engineering Solutions (X-ES) is seeking a highly-organized and detail-oriented professional to assist with day-to-day operations of the Supply Chain Department. This individual will help to ...[show_more][last_updated.last_updated_variable_days]
Constituent Data Specialist CRM & Records

Constituent Data Specialist CRM & Records

Wisconsin Foundation and Alumni AssociationMadison, WI, United States
[job_card.full_time]
A nonprofit organization is seeking a Constituent Data Processing Coordinator in Madison, Wisconsin.This entry-level full-time role involves data management and customer service, where the candidat...[show_more][last_updated.last_updated_variable_days]
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Senior Billing Administrator

Senior Billing Administrator

Wisconsin StaffingMadison, WI, US
[job_card.full_time]
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...[show_more][last_updated.last_updated_variable_days]
Grant Systems Administrator

Grant Systems Administrator

Hillel InternationalMadison, WI, United States
[job_card.full_time]
The Grants Team plays a vital role by managing and optimizing more than 1,500 grants to campus Hillels each year.The Grants Systems Administrator is a technical and operational specialist responsib...[show_more][last_updated.last_updated_variable_days]
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Internal Operations Administrator

Internal Operations Administrator

Heritage Tile, LLCVerona, WI, United States
[job_card.full_time]
Internal Operations Administrator.Join a team of dedicated and enthusiastic professionals making a difference by creating beautiful spaces and restoring historical places all around the world.We ar...[show_more][last_updated.last_updated_variable_days]
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Branch Office Administrator

Branch Office Administrator

Edward JonesVerona, WI, United States
[job_card.full_time]
Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team. At Edward Jones, we are very intentional in calling our field as...[show_more][last_updated.last_updated_variable_days]
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CRM Integration Architect

CRM Integration Architect

Prospect Infosystem Inc.Madison, WI, United States
[job_card.full_time]
Top Skills & Years of Experience : .Salesforce development experience.Salesforce Object Query Language (SOQL).Visualforce framework experience. Design experience within Salesforce to develop / build Flo...[show_more][last_updated.last_updated_1_day]
(IT) Systems Administrator

(IT) Systems Administrator

Capitol BankMadison, WI, US
[job_card.full_time]
The Systems Administrator will be responsible for all associated duties related to the design, installation, and maintenance of all bank systems. Systems and software may include LAN, voice mail, an...[show_more][last_updated.last_updated_variable_days]
CRM Integration Architect III

CRM Integration Architect III

MARS Solutions GroupMadison, WI, United States
[job_card.full_time]
[filters_job_card.quick_apply]
MARS Solutions Group is looking for an experienced Salesforce Developer located in Madison, WI.Our client is a government agency looking for high-quality talent to make a differe...[show_more][last_updated.last_updated_variable_days]
Contact Center Administrator

Contact Center Administrator

DSI SystemsMadison, WI, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Contact Center Administrator

DSI, a Dallas-based sales enablement company, has an immediate opportunity for an analytical Contact Center Administrator to support and expand the capabilities of our sales call center(s).

As the Contact Center Administrator, you will own the day-to-day operational administration of our call center platform and user management of related user applications for our sales call center team. You will be responsible for system configuration and user management based on best practices and business requirements, provide specialized expertise around products and implementation, and analyze performance metrics.

This position will report through our Systems Operations team and requires daily collaboration with senior level call center management (including international centers).

This is a remote opportunity; candidates must reside in the United States.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutionsall designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of marketsincluding mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Unitsempowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities

  • Manage Contact Center Software and tools efficiently (i.e. CXone User Hub, ACD, IVR, Performance Management)
  • Become a SME (subject matter expert) in products, processes, and systems used by contact center users
  • Own technical configuration of system as required including new product rollout and adoption
  • Analyze IVR routing to ensure proper destination and outcomes
  • Provide business analysis, business area assessment, user needs analysis
  • Regularly review and refine dashboard reporting and performance management for consistency and clarity
  • Ensure managerial users can access, comprehend, and utilize platform tools including Performance Management, Quality Management, and Interaction Analytics or equivalent applications
  • Identify campaign process and performance gaps and collaborate with leadership and center management to develop action plans based on findings
  • Work cross functionally with call center management to evaluate KPIs and performance at the team and individual level
  • Troubleshoot issues and outages and submit support cases as needed
  • Communicate new / revised processes and changes to team; ensure understanding of information and implementation of process / changes