Crm administrator [h1.location_city]

The Rady School of Management provides business education through its Ph.D. program, Masters's degree programs, undergraduate minors and courses, and executive business seminars. In addition to these educational programs, the Rady School includes the Beyster Institute, the California Institute of Innovation and Development, and the US Israel Center.

The Rady School's values are excellence, innovation, collaboration, and integrity. The staff who work at the Rady School have created a highly participatory, high-energy, upbeat environment where providing excellent customer service to our students and our faculty is a priority.

The Salesforce CRM Administrator handles first tier day-to-day user support duties while contributing to configuration, maintenance, and system improvement tasks with the other members of the team, often focusing on the Rady School’s admissions and recruitment systems.

As part of the 3-person Rady CRM team, this position demonstrates a high degree of self-initiative and commitment to expanding skills and expertise via self-study, collaboration, working / mentoring with colleagues, and internal and external training. Able to work on administration tasks on their own and may initiate analysis phases of application support.

Specific duties include :

• Serves as primary system administrator for the TargetX and core Salesforce.com CRM environments.
• Handles all basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Designs and implements new processes and facilitates user adoption.
• Manages Salesforce.com data feeds and other integrations.
• Coordinates the evaluation, scope, and completion of new development requests.
• Works with Rady Program Management teams to establish suitable processes to support administrative, development, and change management activities.
• Assists in training new users, onboarding, and growing the TargetX and SalesForce.com skill set across the Rady program teams.
• Communicates progression organizes meetings, solicits and guides feedback activities, especially when adjustments to project goals, expectations, and timelines are necessary.
• Fielding day-to-day support requests through Jira Service Desk ticketing system.

This position interacts with UC San Diego Rady School of Management functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes, focusing on the Rady School's admissions and recruitment functions. In addition, this position uses rapport-building skills and client collaboration skills during project discussions, resulting in clear expectations and successful implementations.

This position leads small projects, interacts with managers, users, faculty, technical and non-technical staff, both within and outside the Rady School. In this role, the position leads project meetings, solicits user feedback, develops specs, negotiates timeframes and deliverables, and reports on project progress.

This position will have a hybrid / remote schedule with 2 days each week in the office, and 3 days worked from home. Occasional evenings and weekends may be required (rare).

Submission of a cover letter along with a resume is required for a complete application.

QUALIFICATIONS

Strong experience with SalesForce.com and TargetX platforms. Experience building custom apps and objects, formula fields, workflows, custom views and other content of intermediate complexity.

Strong understanding of SalesForce.com best practices and functionality. Ability to assess the impact of new requirements on SalesForce.com and TargetX.

Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Rapport-building skills; client interaction skills and experience interacting with users / clients to identify the key components of a process. Experience interviewing line managers to expedite streamlining of processes, guiding discussions, and clarifying uncertain / unknown steps of a process.

Experience with common programming tools.

Intermediate skills associated with the design, development, modification and deployment of software, including object-oriented programming concepts.

Experience leading projects of small to medium complexity (i.e. identify scope of project, estimate timelines & milestones). Project management and organizational skills; ability to adapt to changing priorities and changing deadlines.

Self-motivated and works independently and as part of a team. Project leadership skills. Excellent prioritization skills & time management skills; multi-tasking skills. Experience projecting project timelines and meeting deadlines. Demonstrated software repository skills. Demonstrated testing and test planning skills.

Problem-solving skills. Experience managing complex information, assessing problems, and developing effective solutions. Experience providing insightful data-driven analysis. Extensive demonstrated experience mining data from multiple sources and databases using SQL, Access, pivot tables and other query tools.

Strong knowledge of relevant internal databases, BI applications and tools such as Tableau and Cognos. Ability to produce high-quality reports and documentation. Ability to use dashboard intelligence platforms (i.e., IBM Cognos, Tableau Desktop, Tableau Server), enterprise performance management software, and other analytical technologies. Demonstrated experience with complex spreadsheets, tables, graphs, and PowerPoint slides.

Advanced knowledge of Structured Query Language (SQL) to group, analyze, and transform data. Ability to generate moderately complex reports / tables using diverse data sets within RDMS environments.

Knowledge of other IT-related areas. Experience with developing software applications involved with confidential or protected data.

Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.

Knowledge of secure software development. Demonstrated software repository skills. Demonstrated testing and test planning skills. Experience with planning for deployment and creation of feedback mechanisms.

PREFERRED :

Salesforce Administrator Certification, higher or equivalent.

Experience working in a higher education / university setting, and / or experience working with admissions / recruitment, registrar, enrollment, and student based data systems.

Knowledge of higher education admissions and student services.

Experience with UCSD Data Warehouse, UCSD Link products, and UCSD ISIS. Experience dealing with confidential information.

Knowledge of software development methodologies : Extreme, SCRUM, Rapid prototype, etc.

SPECIAL CONDITIONS