Crm analyst • irvine ca
Marketing Analyst, CRM/Retention.United States of America - Irvine, California.Job Summary: iHerb is a multi-billion dollar, global powerhouse in health and wellness that has experienced some of it... Show more
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Support monthly preparation/consolidation of Global financial reporting, support in data reconciliation to ensure appropriate compilation of information into consolidated reports.Assist in the annu... Show more
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The average salary range is between $ 77,500 and $ 126,750 year , with the average salary hovering around $ 97,368 year .
United States of America - Irvine, California
Job Summary: iHerb is a multi-billion dollar, global powerhouse in health and wellness that has experienced some of its fastest growth internationally despite being headquartered in the United States. We are masters of global logistics, operating in 180 countries including major markets like Saudi Arabia, Korea, and Japan where we are the #1 brand and a household name.
With over 40 million customers globally, iHerb is upgrading and expanding its retention marketing team. The Marketing Analyst, CRM & Retention will play a key role in providing the insights, reporting, and analytical rigor that power iHerb's customer relationship marketing programs.
Reporting to the Sr. Manager of Retention, this role partners closely with CRM managers and channel owners (Email, SMS, Push, Direct Mail, Rewards, and Autoship) to measure performance, identify growth opportunities, and guide data-driven decision-making. The ideal candidate is curious, detail-oriented, fluent in data, and passionate about using analytics to improve the customer experience and drive measurable results.
This role is less about creating reports and dashboards, and more about mining our vast treasure trove of data (29 years, 180 countries, over 40 million customers across 60K products). We are looking for a smart, self-motivated analyst to discover new insights about our customers. The right candidate has a relentless drive and curious mind, asking the right questions about the drivers of lifetime value and customer retention or attrition.
Job Expectations:
Knowledge, Skills and Abilities:
Experience Requirements:
Anticipated Pay Scale:
$54,063 - $115,000 USD
