Customer account manager Jobs in Minneapolis, MN

Account Manager

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.

Our Event Management -- Incentives team in Event Solutions, is seeking interest for an Account Manager to join the team.

WORDS THAT DESCRIBE EVERYONE AT BIW: Passionate. Curious. Helpful. And in it for the long haul.

WORDS THAT DESCRIBE YOU IN THIS ROLE: Go-getter. Taskmaster. People person. Happen maker.

Sound like you? Keep reading!

When it comes to the big picture, here is what you can expect:

• You'll proactively lead and foster collaborative customer account teams to ensure our solutions produce desired results for our clients.
• You'll gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
• You'll produce detailed documentation throughout the project lifecycle.
• You'll be an advocate for customers within BIW.
• You'll embrace and lead change to increase program effectiveness and better serve customers.
• You'll drive growth on existing accounts and programs.
• You'll travel to worldwide destinations for site inspections and/or event operation, as necessary (about 15% of time).

Your skills and abilities:

• You're clear, concise, and confident--whether it's via email, in-person, or over the phone.
• You build and maintain strong relationships.
• You use proven project management methods and tools to implement programs on time and on budget.
• You can prioritize and manage multiple accounts, programs, and responsibilities effectively.
• You inspire account team members to always meet their commitments while maintaining quality.
• You are an active listener and can translate input into action to avoid potential issues and solve problems effectively.
• You apply critical thinking, resourcefulness, and leadership to account teams.
• And of course... you handle problems and challenging customer situations in a calm, cool, and professional manner.

Your credentials:

• A Bachelor's degree is required; Event Management, Hospitality or related field preferred.
• 3+ years related business experience in a client-facing role.

Wondering what an average day looks like for an Account Manager? No two days are exactly alike, but you might...

• Work with your sales and implementation teams to strategize on an agenda for a call with your favorite Fortune 500 client (but they're all your favorite).
• Review timelines and remind the team that a specific deliverable is due by EOD.
• Send a recognition to that super helpful team member for their support yesterday.
• Follow up with that client who wants to talk 1-on-1 about some new direction she has regarding her awards evening.
• Plan the menu for the welcome night reception and select fun dcor items that enhance the overall evening theme.
• Review transportation, entertainment and activity choices with preferred suppliers and negotiate final pricing.
• Write engaging communication copy with event detail for mailings and registration website.
• Collaborate with business units in an implementation meeting where you ask smart questions to integrate solutions for the team.
• Review with client an updated budget that reflects all the great decisions made throughout the life of the event.
• Jump for joy when the deliverable you were asking for is in your inbox. You review for accuracy and it looks good; you send on to client while happy dancing.
• High five the Account Manager you sit next to and look forward to doing something new and different again tomorrow.

If you made it this far and you're still nodding, we hope you apply.

Base Salary Range: $78,000 to $82,000. The final salary and offer will be determined by the applicant's background, experience, and skills.