Customer account manager Jobs in New York, NY

Key Account Manager Strategic Customer Focus

Location: Upstate New York (preferred)

Reports To: VP of Sales & Marketing

Travel: Up to 50%, as required

Position Overview

We are seeking a strategic, relationship-driven Key Account Manager (KAM) to service one of our most important customer relationships in the clean energy sector. This role requires a strong blend of technical understanding, commercial acumen, and the ability to navigate large, complex organizations. The successful candidate will serve as the primary point of contact for a globally recognized technology manufacturer and will be responsible for account growth, stakeholder engagement, and long-term partnership development.

Experience in power electronics such as Power Distribution Systems (PDS), Switchgear electrical equipment, Transformers, DC/AC Energy Conversion modules, and Automatic Transfer Switches Highly preferred.

Key Responsibilities

• Account Ownership & Strategic Relationship Management
• Serve as the primary interface for all business activities with the account, managing communication across technical, procurement, and executive teams
• Build deep, trust-based relationships with key stakeholders across multiple business units and geographies
• Act as the customer's internal advocate translating their technical and commercial needs into actionable internal plans
• Sales & Growth Execution
• Own and deliver against sales targets and growth objectives for the account
• Identify and execute upsell and cross-sell opportunities across power electronics
• Lead or support long-cycle sales processes, including RFI/RFQ responses, pricing strategy, and contract negotiation
• Account Strategy & Planning
• Develop and maintain a multi-year strategic account plan aligned with customer roadmaps and internal capabilities
• Anticipate customer needs based on market trends, new technologies, and shifts in manufacturing direction
• Coordinate cross-functionally with product, engineering, service, and supply chain teams to ensure alignment and timely execution
• Reporting & Forecasting
• Provide detailed sales forecasts, opportunity tracking, and regular reporting to senior management
• Monitor key account KPIs and ensure performance goals are being met
• Market & Industry Engagement
• Stay current with trends in Power Distribution System manufacturing
• Represent the company at trade shows, technical workshops, and customer meetings as needed

Required Qualifications

• Bachelor's degree in electrical & electronic engineering (Masters preferred)
• Minimum of 5+ years' experience in key account or strategic account management
• Strong background in technical sales or support of Power Distribution Systems used in clean energy products
• Excellent communication, presentation, and negotiation skills
• Self-driven and highly organized with experience managing high-value accounts
• Comfortable coordinating across global teams and time zones

Preferred Qualifications

• Direct experience working with or supporting a global manufacturer in power electronics such as Power Distribution Systems (PDS), Switchgear electrical equipment, Transformers, DC/AC Energy Conversion modules, and Automatic Transfer Switches Highly preferred
• Prior involvement managing accounts or technical programs with major U.S.-based clean energy companies
• Familiarity with customer engagement models and procurement practices typical of large multinational OEMs in Power distribution systems used in clean energy projects
• Background in cross-functional coordination with large enterprise customers, especially those with distributed global teams and long product development cycles