Customer account manager Jobs in Philadelphia, PA

Requisition ID: 936311
Store #: E01571 Selling - Key Accts FIELD
Position:Full-Time
Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Wholesale Account Manager is responsible for driving sales growth, increasing market share, and expanding EssilorLuxottica's product penetration within a designated portfolio of Independent Distributor Division (IDD) wholesale laboratory customers. This role develops strategic customer partnerships, identifies growth opportunities, and executes commercial initiatives that increase revenue, profitability, and customer loyalty. The Wholesale Account Manager serves as the primary IDD business partner for assigned accounts while representing the EssilorLuxottica portfolio and delivering solutions that align with customer business objectives.

MAJOR DUTIES AND RESPONSIBILITIES

• Achieve assigned sales, revenue, and profitability objectives through execution of IDD sales and marketing strategies.
• Grow EssilorLuxottica's share of wallet by expanding adoption of lens, coating, and premium product offerings across assigned IDD wholesale laboratory accounts.
• Develop and maintain strong relationships with laboratory owners, principals, customer service leaders, sales teams, and other key decision makers within assigned accounts.
• Conduct Quarterly Business Reviews (QBRs) with authorized Varilux distributors to evaluate business performance, identify opportunities, and develop strategic growth plans.
• Monitor monthly customer performance, sales trends, and LabSelect Program results using CRM and sales reporting tools to identify growth opportunities and business risks.
• Identify new business opportunities through account analysis, customer needs assessments, and prospecting activities within the assigned territory.
• Develop recommendations that improve customer performance, increase product utilization, and strengthen profitability across the assigned IDD customer portfolio.
• Partner with IDD Marketing, EssilorLuxottica Brand Consultants, and cross-functional business partners to deliver coordinated customer support and maximize account growth.
• Deliver product education, business reviews, and sales training to customer personnel as needed.
• Conduct joint customer visits with customer sales teams and EssilorLuxottica Brand Consultants to strengthen relationships and identify growth opportunities.
• Support customers in executing IDD marketing initiatives and promotional programs.
• Maintain accurate customer records, forecasting, pipeline activity, and sales reporting utilizing company CRM and reporting systems.
• Manage territory activities and expenses within established budget guidelines.

BASIC QUALIFICATIONS

• Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
• Two or more years of sales experience in the ophthalmic industry or a related field; Independent Wholesale Laboratory experience preferred.
• Demonstrated success in account management, business development, and customer relationship management.
• Strong communication, presentation, planning, and organizational skills.
• Customer-focused with the ability to identify opportunities and deliver business solutions.
• Working knowledge of the EssilorLuxottica product portfolio, CRM systems, Microsoft Office, and Google Workspace.
• Ability to travel up to 50%.

Preferred Qualifications

• Experience supporting Independent Distributor Division (IDD) customers.
• Knowledge of wholesale laboratory operations, Varilux distribution programs, and managed vision care.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.