Customer advocate • des moines ia
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The average salary range is between $ 31,200 and $ 48,247 year , with the average salary hovering around $ 36,267 year .
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Our mission as a company is to provide convenient, affordable, access to quality healthcare. As a patient care advocate, you will provide prompt and friendly support to patients and providers with inquiries related to visits and treatments. You will listen to and understand patient concerns and strive to provide resolutions. All patient and provider interactions are completed either via email, chat, or telephone. There are no in-person interactions with patients or providers.
Accountable and reports to: President, RedBox Rx; Pharmacy Manager, RedBox Rx; Pharmacists
Positions that report to you: None
Primary duties and responsibilities:
Secondary duties and responsibilities:
Education and experience:
Physical requirements:
Knowledge, skills, abilities and worker characteristics:
Working conditions:
This position is in an office setting with other team members that involves continuous use of computers and frequent use of phones.
Equipment used to perform job:
Operating software, SalesForce, Excel, Word, and Outlook
Confidentiality:
Maintains the confidentiality of the customer's private medical information according to the HIPAA act
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
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