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Customer advocate Jobs in Gilbert, AZ

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Customer advocate • gilbert az

Last updated: 16 hours ago

Customer Success Specialist

LocalWorkChandler, AZ, US
$55,000.00 yearly
Full-time

At LocalWork, we are excited to announce an opening for a full-time Customer Success Specialist to join our dedicated team.This challenging and rewarding role is ideal for a professional looking to... Show more

Customer Service Representative

Guardian TaxChandler, Arizona, United States
$19.00 hourly
Full-time

Customer Service Representative.Guardian Tax | Chandler, AZ | Full-Time | In-Office.Guardian Tax is growing, and we're looking for a friendly and motivated.Customer Service Representative.In this r... Show more

 • New!

Director, Customer Success

SPIDR Tech (Versaterm)Mesa, AZ, United States
Full-time

Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem dispatch, law enforcement, forensics, courts, and beyond.We've gro... Show more

Customer Service Representative (Remote)

AspiretalentagencyChandler, Arizona, United States
Remote
Full-time
Quick Apply

We are seeking a professional and customer-focused.Customer Service Representative.This role is ideal for individuals who enjoy helping people, communicating effectively, and delivering excellent s... Show more

Customer Relations Specialist

DriveTimeMesa, AZ, US
Full-time +1

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation.Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and... Show more

Customer Service Representative

Flodraulic GroupGilbert, Arizona, United States
$40,000.00 yearly
Full-time
Quick Apply

Respond to customers’ inquiries.Questions or complaints regarding the company’s products and services.Review, research, and obtain necessary information from policies, procedures, or practices.Coor... Show more

Customer Service Representative

Circle KMesa, Arizona, United States of America
Full-time

Store 2700103: 801 S Country Club Dr, Mesa, Arizona 85202.Overnights (Weekdays + Weekend Availability Required).Customer Service Representative.We want you to join our team as a Customer Service Re... Show more

Customer Service

KFCMesa, AZ, US
Full-time

We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a grea... Show more

Customer Success Manager

SorabanChandler, AZ, United States
Full-time

Location: Chandler, AZ (In-Office).Soraban helps accounting firms work smarter by combining automation, AI-powered workflows, and modern tools into one platform.Our customers rely on us during thei... Show more

Customer Service Manager

Goodwill of Central and Northern ArizonaMesa, AZ, United States
Full-time

Country Club Drive Mesa Arizona, 85201, Starting Pay: $18.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Nor... Show more

Customer Service Representative

FYZICAL Therapy and Balance CentersMesa, AZ, US
Full-time +1
Quick Apply

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Mesa, A... Show more

 • New!

Care Manager / Healthcare Advocate

Care Navigators IncGilbert, AZ, US
Part-time

The Care Manager provides a concierge, hands on service to navigate families and their loved ones through the healthcare system.The Care Manager advocates for clients at home, at doctor visits, in ... Show more

Customer Experience Coach

Serenity Mental Health CentersMesa, AZ, US
$23.00 hourly
Full-time
Quick Apply

Customer Experience Coach .Compensation: $23–$30/hr +.Help people move forward while building a meaningful career.This role is ideal for people with backgrounds in .No specialized in... Show more

Customer Operations Coordinator

The Zippertubing CompanyChandler, Arizona, United States, 85225
Full-time

Customer Operations Coordinator.B2B Customer Success | Order Management | Manufacturing Operations.Chandler, AZ | Full-Time | Onsite.Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM.Cu... Show more

Bilingual customer account manager

Rent-A-CenterMesa, AZ, US
Full-time

We are Hiring Immediately! It’s Your Career.At Rent-A-Center, we believe in putting people in control of their future.We are hiring immediately talented team members that provide great customer ser... Show more

Customer Advocate

Beazer HomesMesa, Arizona
Full-time

This position is primarily responsible for monitoring online conversations and immediately responding to, acknowledging, and working toward finding the appropriate resolution while working with int... Show more

Brand Advocate

The NOW ChandlerChandler, AZ, US
$17.00 hourly
Part-time

The NOW Chandler is a boutique wellness destination that offers an oasis to disconnect from the outside world and reconnect within through the healing benefits of massage therapy.We have reimagined... Show more

Manager, Customer Experience

BenepassChandler, AZ, United States
$100,000.00 yearly
Full-time

As the Manager of Customer Experience, you will report to the Senior Director of Customer Experience and lead a growing team of Customer Experience Associates across multiple support channels.You w... Show more

Customer Service Representative

Mr. HandymanMESA, AZ, US
$17.00 hourly
Full-time

Are you ready to join a great team that provides excellent service and value to our.Handyman we’re growing our team so we.We’re looking for a friendly and outgoing office.Handyman team, you get so ... Show more

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Customer Success Specialist

Customer Success Specialist

LocalWorkChandler, AZ, US
15 days ago
Salary
$55,000.00 yearly
Job type
  • Full-time
Job description

At LocalWork, we are excited to announce an opening for a full-time Customer Success Specialist to join our dedicated team. This challenging and rewarding role is ideal for a professional looking to thrive in a dynamic, non-remote work environment. Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ensuring their success using our platform. This opportunity is perfect for individuals passionate about delivering exceptional support and building lasting relationships with clients.

The successful candidate will be based in our office, directly engaging with our clients to help them navigate and maximize the benefits of our solutions. As a Customer Success Specialist, you'll be instrumental in guiding our clients through their customer journey, ensuring they receive the utmost value from our services. We're looking for a proactive team player who excels in a fast-paced setting and is committed to driving customer satisfaction through excellent service and product knowledge.

Duties and Responsibilities

  • Develop and maintain strong relationships with customers, understanding their needs and ensuring their success with LocalWork.
  • Onboard new customers, providing training and resources to ensure they are fully equipped to effectively use our platform.
  • Monitor customer health metrics, identify risk, and execute loyalty programs to boost customer engagement.
  • Act as a liaison between the customer and various teams, including Sales and Technical Support, to ensure customer issues are resolved promptly.
  • Gather customer feedback and collaborate with the product team to help drive product improvements.
  • Regularly update clients on new features and functionalities, encouraging adoption and deeper product integration.
  • Conduct periodic check-ins and execute on customer retention strategies to reduce churn.
  • Prepare detailed reports on account status, renewal, and forecast for internal use to aid in decision-making processes.
  • Advocate for the customer's needs internally within the company to ensure that their goals and deadlines are met.
  • Facilitate successful resolution of customer concerns, escalating higher complexity issues as necessary.

Requirements

  • Proven experience in a customer success, account management, or similar client-facing role.
  • Strong knowledge of customer success processes and CRM software, with preference given to candidates with HubSpot experience.
  • Exceptional ability to communicate and foster positive business relationships.
  • Accountability in driving retention and satisfaction through innovative strategies and tactics.
  • Excellent organizational skills, with the ability to manage multiple accounts and priorities seamlessly.
  • Adept at problem-solving and negotiation, with a consistent track record of resolving issues and ensuring customer success.
  • Resilience in navigating customer concerns and maximizing satisfaction while maintaining positive client relationships.
  • Higher education in related fields (Business, Communications, or similar) preferred.
  • Ability to thrive in a dynamic, collaborative environment and invest in ongoing personal and professional development.
  • Keen attention to detail and an analytical mindset towards customer engagement and retention metrics.