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Customer experience manager Jobs in Anaheim, CA

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Customer experience manager • anaheim ca

Last updated: 7 days ago

Customer Success Manager

Kastle SystemsYorba Linda, CA, United States
Full-time

Join the leader in providing smarter solutions for a safer world.The property technology space is growing rapidly, and Kastle Systems is leading the way.Kastle Systems is the leader in managed secu... Show more

Manager, BEV Infrastructure & Charging Experience

HyundaiFountain Valley, CA, United States
$91,000.00 yearly
Full-time

Manager, BEV Infrastructure & Charging Experience.At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.It's tim... Show more

Project Manager - Customer Experience

Shop HarbourFountain Valley, CA, US
$80,000.00 yearly
Full-time
Quick Apply

Fountain Valley, CA Summary : As a Project Manager on Harbour’s Customer Experience team, you will own the order journey for our trade, contract, and hospitality clients from purchase order t... Show more

Customer Service

Kinetic Personnel Group, Inc.Cerritos, CA, US
$19.00 hourly
Full-time
Quick Apply

A well-established distributor in the office technology industry is seeking a.Customer Service Representative.This role is ideal for someone who is customer-focused, organized, and looking to build... Show more

Customer Experience Manager

MichaelsBuena Park, CA, United States
Full-time +1

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.Lead the omnichannel processes.Maintain store recovery standards to deliver... Show more

Customer Experience coordinator

TJ MaxxCerritos, California, 90703
Full-time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your... Show more

Collectors Customer Experience Trainer

Collectors UniverseSanta Ana, CA, United States
Full-time

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.We grade, authenticate, vault, and sell millions of record-setting collectible... Show more

Customer Service - Self Storage Manager

Public StorageAnaheim, California, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Brand Experience specialist

SBT GlobalLa Palma, CA, United States
Full-time

Brand Experience specialist - this role serves as the primary point of contact for BRG Skin customers and retail partners.This is a consultative, relationship-driven role requiring complete product... Show more

Customer Retention Sales Manager

Rustman AgencyCypress, CA, United States
Full-time

Customer Retention Sales Manager Remote | 100% Commission.We're seeking a proactive, relationship-driven Customer Retention Sales Manager to help us maintain and grow our client base.In this role,... Show more

Sales - Customer Experience Representative

Sierra Forest ProductsTustin, CA, US
$55,000.00 yearly
Full-time
Quick Apply

At Sierra Forest Products, we’re more than a leading North American distributor of specialty wood products—we’re a team committed to professionalism, care, and creating spaces that enhance lives an... Show more

Customer Experience Supervisor-Hybrid (Orange, CA)

Alignment HealthcareOrange, CA, United States
Full-time

Supervisor of Customer Experience.Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail.It takes ... Show more

Customer Service Manager - State Farm Agent Team Member

Nate Nguon - State Farm AgentTustin, CA, US
$42,000.00 yearly
Full-time

As an Account Manager Team member with Nate Nguon Ins and Fin Svc Inc - State Farm Agency (Tustin, CA), you will generate the kind of exceptional client experiences that reinforce the growth of a s... Show more

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon.com Services LLC - A57Brea, California, USA
$20.85 hourly
Part-time

Reduced Time Hours: Average work between 30-39 hrs per week.This role requires open availability Tuesday - Saturday between 3:45pm and 10:15pm.As a Retail Lead Associate, you will be the face of Am... Show more

Customer Experience Supervisor-Hybrid (Orange, CA)

Alignment Healthcare USA, LLCOrange, CA, US
$58,531.00 yearly
Full-time

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail.It takes an entire team of passionate and c... Show more

Customer Service Manager

ARM EnterprisesLa. Mirada, CA, US
$20.00 hourly
Full-time

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team.The ideal candidate will excel at resolving customer issu... Show more

Project Manager - Highway/Roadway - 8+ Years of Experience

AECOMOrange, CA, United States
Full-time

Project Manager - Highway/Roadway.AECOM is seeking a Project Manager to be based in Orange, CA for a critical role in our organization.At AECOM, we're delivering a better world.We believe infrastru... Show more

Client Experience Coordinator

Tustin MazdaTustin, CA, US
$17.00–$22.00 hourly
Full-time

Location: Tustin Auto Center – All-New Tustin Mazda.Schedule: Full-Time, 5 Days/Week.Compensation: Fixed Pay (Non-Commission Role) + Customer Satisfaction Bonus + Benefits.Patterson Auto Group is s... Show more

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Customer Success Manager

Customer Success Manager

Kastle SystemsYorba Linda, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Customer Success Manager

Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Responsibilities

  • Serves as the primary point of contact and builds long-term relationships with customers.
  • Act as client's advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client's security and facilities needs and provide advice on Kastle-centric and industry best practices.
  • Utmost responsiveness to client calls and emails addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
  • Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
  • Monitors and analyzes customer's usage of our service.
  • Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
  • Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.

Qualifications

  • Bachelor's degree preferred
  • 2-4 years of Account Management/Customer Success Management experience
  • Ability to create, maintain, and enhance customer relationships
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner
  • Technical competence (understanding of software, hardware, networks, etc.)
  • Detail oriented, motivated, persistent and a skilled negotiator
  • High level of initiative, self-directed, and works well in a team environment
  • Experience training customers on the use of technology
  • Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).