Customer experience manager • boston ma
Customer Success ManagerSince 1999, Salary has been on a mission to help the world get pay right.We started by making compensation data accessible to everyone.Millions of employees and job seekers ... Show more
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? A... Show more
Manager, Digital Experience - Reputation.When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.The Manager, Digital Experience - Reputation... Show more
Manager, Member Experience Operations.The Manager, Member Experience Operations is responsible for supporting the planning, coordination, and execution of strategic member experience initiatives ac... Show more
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi... Show more
Senior Product Marketing Manager, Fuel iX (Customer Experience).Welcome to TELUS Digital where innovation drives impact at a global scale.As an award-winning digital product consultancy and the di... Show more
Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detai... Show more
Director, Digital Customer Experience, Neuroscience.Ipsen's Neuroscience franchise has been expanding through both organic growth and in preparation for a potential launch in migraine.There is a cr... Show more
Director, Customer Experience Design and Operations.The Director of Customer Experience Design and Operations will be responsible for designing and implementing industry-leading, cutting-edge custo... Show more
We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty.Specifically, Customer Success ... Show more
Vice President, Customer Experience (CX).The Vice President, Customer Experience (CX) serves as a strategic and operational leader responsible for driving customer satisfaction, retention, and grow... Show more
Director, Customer Experience Operations.Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world.From rockets ... Show more
Global Head Of Customer Experience.Do you want to change how the world creates?.At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edg... Show more
Recorded Future is the world's most advanced, and largest, intelligence company with 1,000+ intelligence professionals serving over 1,900 clients worldwide!.As our Manager of Web Experience, you wi... Show more
If you love music, and love people even more, are well-organized, have been told that you have a golden speaking voice, and want to be part of creating a positive experience in the world, you may b... Show more
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.United by our Christian purpose and values, w... Show more
Customer Experience & Innovation Strategist (Remote).Leading Digital Transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work... Show more
Culture Champion And Employee Experience Leader.C4 Therapeutics (C4T) is a clinical-stage biopharmaceutical company dedicated to delivering on the promise of targeted protein degradation science to... Show more
B2B Advertising sales such as Money Mailer, Grocery Store Advertising, Coupon Ad Sales.Duties, Expectations and Skills:.The main goal is to attract new local /regional advertisers & to close sa... Show more
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work.Partners get excited after the first demo, now we... Show more
The average salary range is between $ 78,250 and $ 162,300 year , with the average salary hovering around $ 108,900 year .
The average salary range is between $ 55,012 and $ 148,500 year , with the average salary hovering around $ 85,717 year .
Customer Success ManagerSince 1999, Salary has been on a mission to help the world get pay right. We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly. We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately. If you believe pay matters, we'd like to meet you. About the Role...As a Salary Customer Success Manager, you will be responsible for building strong relationships with your accounts, driving revenue expansion, ensuring client retention and providing exceptional customer service. Based at our Waltham, MA headquarters, this position is eligible for a hybrid work arrangement.Base Salary Range: $ 75,000 plus uncapped commissions A Day in the Life...Relationship management; serve as the primary point of contact for assigned clients, build trust and long-term rapport Issue resolution; capture client feedback and resolve issues in a timely and professional manner; collaborate and coordinate with internal teams to resolve concernsRenewals and retention; proactively check-in with accounts to ensure usage and adoption, as well as identify at risk accountsUpsell/cross-sell; identify and close opportunities to expand the Salary footprintAccount health and adoption; ensure clients are well versed in the Salary offerings and new/future product enhancementsReporting and reviews; run periodic business reviews to showcase delivered value and align on client goalsWork collaboratively with peers to share best practices and strengthen our overall success strategyCultivate references, case studies, and referrals from happy customers Provide product feedback and feature requests back to Product ManagementAbout You...Bachelor's DegreeMinimum of 2 years' customer-facing experience supporting HCM productsExcellent communication and interpersonal skills Ability to build relationships and rapport; customer focusedProactive; strong problem solverData fluent and analytical Solid business acumen; aligning product to client KPIsHighly organized; ability to manage multiple projects and prioritiesSkilled in negotiation and objection handlingExceptional cross-functional coordination; ability to work collaboratively across departmentsSalary Perks...11 paid holidays and generous paid vacation timeFree lunch, snacks, and drinksCell phone reimbursementRobust benefit plan including medical, dental, vision, life, disability coverage401K with 6% Company matchHybrid work We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.At Salary, we know your worth- Apply today to explore opportunities to join our team!
