Customer experience manager Jobs in Burbank, CA

Customer Account Manager - Landing Solutions

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E's brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You'll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment.

Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary

The Customer Account Manager has primary responsibility for managing the customer business relationship with commercial and military Original Equipment Manufacturer (OEM) customers while mitigating Crane Aerospace & Electronics risk and liability. The CAM owns and drives the entire commercial lifecycle with assigned customers and has a focus on top and bottom-line growth. The CAM is involved in new proposals, customer strategies and managing the critical/key activities with all of Crane Aerospace & Electronics OEM customers and works with peer groups to ensure that the needs of the customer are being met, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization's behavior. The CAM is the key to maintaining customer relationships and satisfaction. This position has a direct impact on the revenue and profitability of Crane Aerospace and Electronics.

Essential Functions

• Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
• Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; Monitor contract performance to assure compliance
• Forecast sales rates and determine anticipated demand; Coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements
• Maintain responsibility for tracking and recovering all customer claims; Facilitate efficient communication and mediate customer disputes
• Contribute positively as a team member with the OEM team and Finance to develop and execute acceptable business cases and winning strategies for new business
• Act effectively as a customer champion and advocate; Understand and communicate current and future customer needs and expectations; Establish and maintain strong relationships at all levels within the customer organization
• Lead cross-functional teams as well as mentor and coach other team members
• Any other task assigned by supervisor or management

Minimum Qualifications

• Experience: 5 to 10 years in business management, program management, sales & marketing or strategic partnering, delivering a tangible product in an Aerospace environment; Experience with leading cross-functional teams
• Knowledge: Demonstrated ability to form and maintain good relationships with customer representatives at all levels; Strong ability to negotiate large-scaled contracts and LTAs; Experience with the entire product development lifecycle; Strong understanding of lean principles; Strong understanding of financial metrics, pricing strategies, and forecasting
• Skills: Strong interpersonal skills; Ability to form and maintain good relationships with customer representatives at all levels; Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution; Successful history in identifying, targeting, negotiating and winning profitable business; Demonstrated ability to manage large, complex aerospace proposals and contracts; Strong proficiency with MS Excel pivot tables and advanced formulas
• Education/Certification: BA or BS degree in Business Management/Administration or relevant field of study.
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
• Must be able travel up to 25% to support customers meetings, Crane Aerospace and Electronics site visits, conferences, seminars, and trade shows

Preferred Qualifications

• MBA or other relevant advanced degree
• International experience

Working Conditions

• Standard office environment
• Work requires substantial visual concentration on detail.
• Working conditions are normal for a manufacturing environment.
• Manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes.
• Requires up to 25% travel to support customers meetings, Crane Aerospace and Electronics site visits, conferences, seminars, and trade shows.

Top Benefits

As a team member at Crane Aerospace and Electronics, you'll enjoy:

• o Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month following your start date.
• o Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year.
• o 401k Retirement Plan: 401k plan with company match.
• o Education Reimbursement: eligible after 6 months of employment.

Salary range: $140,900.00 to $190,000.00. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.