Customer experience manager Jobs in Fontana, CA

Customer Logistics Manager - Dedicated Transportation

MOVE YOUR CAREER FORWARD WITH RYDER!

If you are up to the challenge, apply now to work for one of the largest and most respected names in logistics, transportation, fleet maintenance, and supply chain services in the world!

The Manager Customer Logistics will oversee the day-to-day operations within an assigned function, and is responsible for all aspects of operations and account management. Mainly responsible for the leadership of direct reports as well as the attainment of daily operational goals within his/her assigned functional area.

In addition to a comprehensive benefit package, a 401(K) savings plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support as we grow this offering.
• The stability and peace-of-mind that comes with working for a world-class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• Additional day of paid time off for military veterans.

We are seeking the best and most promising candidates to provide creativity, agility, and superior customer service that will exceed our customer's expectations. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for you!

You must be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration, and Safety. The ability to embrace and utilize technology as part of your daily routine is crucial.

In addition, you are the management and professional representative of the Ryder organization.

If your work experience and/or education aligns with the requirements and responsibilities listed below, apply now!

Essential functions:

• Customer service satisfaction and expectation management
• Staffing performance management and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Health and safety management
• State/local/federal regulations compliance

Additional responsibilities:

• Performs other duties as assigned.

Skills and abilities:

• Ability to work within international functional teams
• High level analytical ability where problems are unusual and difficult
• Demonstrated technical and professional skills in job-related area
• Off shift support in the event of critical customer network disruption or crisis
• Makes decisions in a timely manner
• Strong oral and written communications skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required. Advanced required.
• Logistics industry knowledge advanced required
• Knowledge and understanding of customer/company local and federal regulations advanced required
• Fundamental knowledge of supply chain management components intermediate required
• Strong knowledge of manufacturing and production advanced required

Qualifications:

• H.S. diploma/GED required
• Bachelor's degree in business, logistics, supply chain preferred
• Two (2) years or more relevant experience in supply chain, logistics, warehouse, or industry-related field required
• One (1) year or more direct supervisory/leadership experience required
• Proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required. Advanced required.
• Logistics industry knowledge advanced required
• Knowledge and understanding of customer/company local and federal regulations. Advanced required
• Fundamental knowledge of supply chain management components. Intermediate required
• Strong knowledge of manufacturing and production advanced required

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation, and dedication, we're the right company for you.

Your voice. Your success. The future we build together.

Compensation information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay type: Salaried

Minimum pay range: $70K

Maximum pay range: $75K

Benefits information:

For all full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an equal opportunity employer and drug-free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security notice for applicants:

Ryder will only communicate with an applicant directly from a [@ ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.