Customer experience manager Jobs in Green Bay, WI

Your Job Georgia-Pacific Professional, located in Green Bay, WI, is seeking a talented, dynamic, and contribution motivated individual to join our Customer Service team. We would prefer a candidate based in Green Bay, WI. This role will have a hybrid work schedule with 4 days from home and 1 day in the office every week. The Customer Solutions Specialist, Supply Chain is a strategic partner, problem solver, and connector across the supply chain. This role goes beyond transactional order management by proactively creating value, anticipating customer needs, leveraging data and insights, and collaborating across functions to deliver seamless, reliable, and innovative supply chain solutions that strengthen long-term partnerships. At Georgia-Pacific Professional, CSS team members are critical to advancing our vision of customer-driven solutions, operational excellence, and continuous improvement while living our values of ownership, collaboration, and principled entrepreneurship. Role Summary The Customer Solutions Specialist, serves as the primary interface between customers and internal partners across the end-to-end supply chain. This role blends customer advocacy, analytical thinking, and operational execution to deliver exceptional service, improve processes, and support scalable growth. CSS team members are empowered to identify trends, solve complex problems, and influence outcomes, helping shape the future of Customer Solutions. Our Team GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery and napkins. We provide a range of products featuring well-known product brands such as Compact® , SofPull® , Brawny® Industrial™ , Dixie® , EnMotion® and SmartStock® to various market segments. For more information about GP Professional, please visit: www.gppro.com . What You Will Do * Own end-to-end order-to-cash execution with a focus on service reliability, speed, and accuracy, using exception-based management to prevent issues before they impact customers * Develop and maintain strong customer relationships to understand demand patterns, operational constraints, and growth plans, translating insights into actions that strengthen shared supply chain performance * Provide timely, high-quality support across phone/email and digital platforms (e.g., Salesforce®/ERP), communicating clearly on status, tradeoffs, and next steps for both customer and internal stakeholders * Manage and prioritize work across day-to-day execution and improvement initiatives, aligning priorities to customer commitments, service strategy, and business goals * Operate effectively in a fast-paced environment with shifting priorities, balancing urgency, quality, and risk protecting customer service * Identify and lead continuous improvement opportunities by using data to find root causes, quantify impact, and standardize better ways of working (e.g., automation, self-service, GenAI-assisted knowledge and responses) to improve customer satisfaction and team efficiency * Manage delivery and supply inquiries with proactive visibility, tracking progress, escalating effectively, and communicating outcomes through clear, customer-ready narratives supported by facts and insights * Collaborate cross-functionally across Sales, Operations, Transportation, Planning, and Finance to solve complex service issues, communicating risks and recommendations, and influencing outcomes Who You Are (Basic Qualifications) * High school diploma or GED * Customer service experience in a professional or operational environment * Experience working with Microsoft Office (Excel, Word, Outlook), including building/maintaining spreadsheets, using basic formulas, and summarizing data into clear updates and recommendations * Experience using data to prioritize work, identify trends, and drive proactive service improvements What Will Put You Ahead * SAP experience, preferably S4 Hana * Salesforce software experience * Experience with analytics and visualization tools (e.g., Excel Power Query/Pivot, Power BI/Tableau) to build insights and tell a clear story to stakeholders * Experience utilizing automation and GenAI-enabled tools to streamline work, improve knowledge management, and enhance customer communication while maintaining data integrity and privacy * Associate or bachelor's degree in business or supply chain * Customer account management or supply chain experience with a manufacturing company * Experience building and maintaining customer relationships At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf