Customer experience manager Jobs in Irvine, CA

Manager, BEV Infrastructure & Charging Experience

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It's time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL #LI-OnSite

What You Will Do

The Manager, BEV Infrastructure & Charging Experience leads the strategy, development, and execution of customer-centric EV charging programs across Hyundai and Genesis, with a primary focus on the public charging customer experience. This role drives cross-functional and external partnerships to shape how electric vehicle owners discover, access, and use charging solutionsincluding DC fast charging (DCFC) networks, infrastructure, and in-app charging features.

How You Will Make an Impact

• Own the public charging customer journey, mapping and improving how EV customers discover, access, understand, and use charging across Hyundai and Genesis.
• Lead end-to-end EV charging programs, managing timelines, deliverables, risks, and outcomes across multiple concurrent initiatives.
• Manage and optimize charging partnerships, working directly with charging networks, infrastructure vendors, and mobility partners to ensure performance, scalability, and a strong customer experience.
• Translate customer insights into action, using data, feedback, and market trends to refine charging offerings, communications, and program design.
• Collaborate cross-functionally with product, digital, marketing, dealer, regulatory, and global teams to align charging solutions with broader EV strategy.
• Drive executive-ready storytelling, developing clear materials and recommendations that communicate progress, risks, and opportunities to senior leaders.
• Continuously improve charging programs, identifying gaps, inefficiencies, and opportunities to enhance usability, reliability, and customer satisfaction.
• Support Hyundai's electrification goals, playing a visible role in scaling public charging solutions as EV adoption expands.

What You Will Bring to the Role

Six or more years of experience with an automotive OEM, EV/public charging, mobility, climate tech, or a related tier-1 mobility industry required. Bachelor's degree preferred; Master's degree a plus. Experience managing cross-functional programs and external partnerships required. Experience translating customer insights and market trends into actionable strategies or executive presentations required.

What Hyundai Can Offer You

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance) Holiday Pay - the company shuts down with pay between Christmas and New Years. Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts 401(k) retirement plan with Employer Match Additional 401(K) Employer Enhanced Contribution program eligible after 1 year of employment, in addition to the regular employer matching contribution Vacation and sick time off Employer-paid basic life and disability coverage, including Paid-Family Leave. Mental health, wellbeing, and employee assistance program Health advocate (support) Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees. External Training and Development Programs Compensation Range:$91,000.00 - $130,000.00 annual base salary

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

Other details Physical requirements: Normal office duties. Must be able to present in front of large audiences. Domestic Travel (~5%). Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.