Customer experience manager h1.location_city

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

Storage Solutions (Garaginization & Dallas Custom Closets) is a leader in the Home Organization Industry. For over 13 years, we have been working with homeowners to solve their home organization needs through the design and installation of our custom storage solutions.


Our Client Service Team is focused every day to work with their assigned clients ensuring a seamless process with our organization. They will work with key stakeholders in the organization to solve any gaps that may arise and ensure high customer satisfaction and project success.


JOB RESPONSIBILITIES


Ensure complete satisfaction of your clients experience by:
- Scheduling installation activities
- Communicating with clients as we make progress
- Reschedule activities as directed by the client or our team needs


Track the execution of our scheduled activities with clients
- Monitor product shipments and deliveries that impact each project
- Keep client and team informed of changes in schedule or job as they occur
- Ensure your client products are ready for install prior to installation day and monitor install day activities to completion and invoicing.
- Manage any open items, post installation concerns, to complete install 100%


Update client management systems to keep all team members informed of status of client projects and proactively escalate any gaps or concerns.


WHO ARE YOU?

• Extremely Organized – Passionate about the day-to-day details to ensure great execution for your clients.
• Customer Centric - 2+ years of strong project management, customer service or sales experience with a proven understanding of customer satisfaction
• Outgoing Personality – Comfortable making a phone call to your clients to discuss next steps of their project and always willing to work with the rest of our team to solve the challenges that may arise.
• Efficient Tasker – Strong ability to utilize our processes and technology to complete tasks in the most efficient manner possible. Always looking for a ‘better way’ to improve for our client experience.
• Problem Solver – Ability to look past a problem and proactively look for solutions.
• Positive Minded – You are someone that understands there will be obstacles in the day-to- day activities, but excited to support the team and find a solution to the problem.
• Technology Savvy – Active use of Microsoft Excel, Word, Outlook along with our own internal systems necessitate extreme confidence in the use of technology.

WHAT TO EXPECT FROM US

• Competitive base compensation beginning at $40K annually. Compensation may be greater based on experience.
• Bonus Program based on achieving client experience metrics
• Paid Time Off (PTO) for holiday and sick days
• Automated CRM Tool for scheduling and tracking of client processes
• Close partnership with company leadership as well as the design and installation team.
• The opportunity to GROW within an organization and build a true career position with us. We are privately-owned with over 12 years in business.
• Storage Solutions cares about a balanced home and work life. You will typically not work evenings and weekends.
• We offer internal learning and development of our management systems.