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Customer experience manager Jobs in Jacksonville, FL

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Customer experience manager • jacksonville fl

Last updated: 4 days ago

Loan Experience Manager

Triad Financial ServicesJacksonville, FL, United States
Full-time

The Loan Experience Manager is responsible for overseeing the end-to-end borrower and client experience throughout the loan lifecycle, from conditions processing through closing.This role serves as... Show more

Customer Accounts Manager

Aaron's Family of CompaniesJacksonville, FL
$15.00 hourly
Part-time

As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department responsible for the... Show more

Director, Premium Customer Experience & Wealth Integration (Hybrid)

CitigroupJacksonville, FL, United States
Full-time

Director Of Premium Customer Experience & Wealth Integration.Citi is looking for a Director of Premium Customer Experience & Wealth Integration to lead a high-impact team dedicated to elevating the... Show more

Life Sciences Experience Design Strategy Manager

DeloitteJacksonville, FL, United States
Full-time

Experience Design Strategy Manager.The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients.This rol... Show more

Luxury Experience Coordinator

An Epic AdventureJacksonville, FL, United States
Full-time

Jacksonville, Florida, United States.Position: Luxury Experience Coordinator.With a focus on personalized service and attention to detail, we curate unique and exclusive packages.Our team is passio... Show more

Customer Experience Representative (Onsite)

NearmapJacksonville, Florida, United States
Full-time

The Customer Experience Representative serves as a key liaison between customers and partners, providing timely assistance, answering questions, and resolving issues in a fast-paced, customer-focus... Show more

People Experience Manager

RF-SMARTJacksonville, FL, United States
Full-time

Jacksonville, Florida, United States.US East Office (Jacksonville, FL).We exist to transform our customers and change lives.We're looking for a values-driven People Experience Manager who leads our... Show more

Patient Experience Coordinator

UF HealthJacksonville, FL, United States
Full-time

Patient Experience Coordinator.The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices.This position serves as ... Show more

Customer Care Manager II

PulteGroupJacksonville, FL, United States
Full-time

Build a Career That Builds Your Future with PulteGroup!.Welcome to PulteGroup where we believe in building more than just homeswe believe in building inspired employees, meaningful careers, and a ... Show more

International Customer Success Manager

SyscoJacksonville, FL, United States
Full-time

Leads the activities related to management of contacts and relationships with external customers as well as the site's Customer Service Department, which includes providing department level leaders... Show more

Manager, Customer Identity & Access Management - CIAM.

Ally FinancialJacksonville, FL, United States
$110,000.00 yearly
Part-time

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions.We are relentlessly focused on "Doing it Right" ... Show more

Project Manager Scrum Master with payment industry experience

Syntricate TechnologiesJacksonville, FL, United States
Full-time

Location: Jacksonville, FL (Onsite) Duration: W2 / C2C Contract Experience: 10+ Years.Management, Agile DevOps for Senior Management.If you are interested, please share your resume with below basic... Show more

Customer Services Representative

NemoursJacksonville, US
Full-time

Nemours is seeking a Customer Service Rep in Jacksonville, FL Answering incoming calls from guarantors and insurance companies for provider and hospital related questions.Resolution of guara... Show more

Customer Service Representative

Nader's Pest RaidersJacksonville, FL, USA
$17.00 hourly
Full-time
Quick Apply

Customer Service RepresentativeNader's Pest Raiders is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and extern... Show more

Customer Retention Sales Manager

Rustman AgencyJacksonville, Florida, United States
Full-time

The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures.We provide life insurance, final expense, and mortgage protection solutions with a strong ... Show more

Customer Service - Self Storage Manager

Public StorageJacksonville, Florida, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Project Manager- (Asbestos Experience Required)

UESJacksonville, FL, United States
Full-time

The Environmental Manager, specialized in asbestos, is responsible for planning, coordinating, managing, and overseeing asbestos inspection, abatement, remeditation, and compliance projects.This po... Show more

Customer Experience Coach

Serenity Mental Health CentersJacksonville, FL, US
$23.00 hourly
Full-time
Quick Apply

Customer Experience Coach .Compensation: $23–$30/hr +.Help people move forward while building a meaningful career.This role is ideal for people with backgrounds in .No specialized in... Show more

Customer Service Manager | Florida | Remote

OpsArmyJacksonville, FL, United States
Full-time

Customer Service Manager | Florida | Remote.Jacksonville, Florida, United States Job Openings Customer Service Manager | Florida | Remote.Fully Remote Customer Service Manager (Self-Serve SaaS).Ful... Show more

Spa & Aesthetics Sales Manager (Client Experience)

Dermafix SpaJacksonville, FL, United States
$3,000.00 monthly
Full-time +1

URGENT HIRING: Spa & Aesthetics Sales Manager (Client Experience).Compensation: $3,000/month base salary + performance-based commission On-Target Earnings (OTE): $100,000+ per year Type: Full-Time ... Show more

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Loan Experience Manager

Loan Experience Manager

Triad Financial ServicesJacksonville, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Loan Experience Manager

The Loan Experience Manager is responsible for overseeing the end-to-end borrower and client experience throughout the loan lifecycle, from conditions processing through closing. This role serves as the primary point of contact for internal stakeholders and external business partners, ensuring timely communication, process efficiency, and a seamless loan journey.

The Loan Experience Manager partners closely with originations, underwriting, and closing teams to proactively manage pipelines, resolve issues, and deliver a consistent, high-quality customer experience.

Key Responsibilities

Pipeline & Process Management

  • Manage a pipeline of loans from conditional approval through closing
  • Monitor loan progress, identifying risks, bottlenecks, and aging conditions
  • Ensure all milestones are met in accordance with service level expectations
  • Coordinate across departments to maintain efficient loan movement

Client & Partner Experience

  • Serve as a primary point of contact for business partners, borrowers, and internal teams
  • Provide proactive updates on loan status, expectations, and timelines
  • Deliver a high-touch, service-oriented experience that builds trust and retention
  • Address and resolve escalations quickly and professionally

Cross-Functional Coordination

  • Collaborate with loan originations, underwriting, and closing teams to clear conditions and advance files
  • Facilitate communication between stakeholders to ensure alignment on file status and requirements
  • Support originations teams in managing client expectations and deal structuring

Operational Excellence

  • Identify process gaps and recommend improvements to enhance efficiency and customer satisfaction
  • Ensure compliance with company policies, procedures, and regulatory requirements
  • Maintain data accuracy within LOS and supporting systems