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Customer experience manager Jobs in Joliet, IL

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Customer experience manager • joliet il

Last updated: 5 days ago

Customer Experience Truck Fleet Advocate

TransChicago Truck GroupShorewood, IL, US
$60,000.00–$75,000.00 yearly
Full-time
Quick Apply

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling.We’re a full-service commercial truck dealership representing Freightliner and Western Star by provid... Show more

Sales Associate - Guest Experience Specialist

Bob's Discount FurnitureJoliet, IL, US
$45,000.00–$65,000.00 yearly
Full-time +1

Retail Guest Experience Sales Specialist.Our Retail Guest Experience Sales Specialists are a driving force behind Bob's Discount Furniture's success and expansion.Whether you're looking for full-ti... Show more

Paid Summer Sales Internship - No Experience + Training

Lotus SalesJoliet, GA, US
Full-time

Summer Sales Internship – Earn Big, Learn Fast, Grow Faster.Spend your summer developing real sales skills, working with a driven team, and earning performance-based income.Housing is available for... Show more

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Shorewood, Illinois
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Service Representative

Circle KHomer Glen, Illinois, United States of America
Part-time

Store 4706760: 15861 S Bell Rd, Homer Glen, Illinois 60491.Flexible (Days, Evenings, Overnights + Weekends).Customer Service Representative.We want you to join our team as a Customer Service Repres... Show more

Customer Service Representative

SPARK INSURANCE GROUP INCJoliet, IL, US
$18.00 hourly
Full-time

Job Stability in a growing industry .We are seeking a professional and personable.Customer Service Representative.In this role, you will be responsible for ensuring that each customer has a positiv... Show more

Customer Service Lead

Pete's Fresh MarketNew Lenox, IL, US
$15.00–$20.00 hourly
Full-time
Quick Apply

Front End Manager, Store Manager.The Front End Customer Service Clerk/Cashier is responsible for providing excellent customer service to all guests at the POS (Point of Sale).They ensure each custo... Show more

Manager

SubwayElwood, IL, United States
Full-time +1

As part of the Subway team, you will focus on eight main things:.Providing an excellent guest experience.Ensuring that great food is prepared and served.Keeping our restaurants functional, clean, a... Show more

BDC Customer Care Specialist

Thomas Nissan of JolietJoliet, IL, US
Full-time

Business Development Representative (BDC).Thomas Nissan of Joliet is Growing – Join Our Team!.Thomas Nissan of Joliet is actively hiring Business Development Representatives (BDC) to help support o... Show more

Sales, No experience Required - Training/Mentor Provided

MINK Life & Legacy AgencyJoliet, IL, United States
$50,000.00–$75,000.00 yearly
Remote
Full-time +1

MINK Life & Legacy is seeking motivated, coachable individuals who want more time and more control.If you're tired of long commutes or missing moments with family, this work-from-home opportunity o... Show more

Non-CDL Delivery Driver - no experience required!

Genco Delivery LLCRomeoville, Illinois, United States
$24.75 hourly
Full-time +1

Genco Delivery LLC is a locally operated delivery company proudly serving the community.We believe our drivers are the heart of our business, and we’re committed to supporting our team from day one... Show more

Manager

IllinoisElwood, Illinois, United States
Full-time +1

As part of the Subway® Team, you as a Manager will focus on eight main things: .Providing an excellent guest experience .Ensuring that great food is prepared & served.Keeping our restaurants fu... Show more

Customer Service Advisor - Homer Glen, IL

Stonebriar Auto Services LLCHomer Glen, IL, USA
Full-time +1
Quick Apply

We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare.Jiffy Lube is America's leader in... Show more

Customer Service Representative

PrideStaffLockport, ILLINOIS, US
$18.00 hourly
Full-time +1

Customer Service Representative .This position will be responsible for maintaining relationships with all existing and new customers.Key Tasks and Responsibilities:.Maintain thorough knowledge of a... Show more

Customer Service Advisor

Jiffy LubeJoliet, IL, US
Full-time

As a Service Advisor, you're the face of the location.You'll greet guests, understand what their vehicle needs,walk them through their options, and make sure they leave confident and cared for.Thin... Show more

Distribution Customer Service Representative

Surge StaffingJoliet, Illinois, United States
$20.46 hourly
Full-time

Distribution Customer Service Representative.Occasional overtime and weekend work required.We are seeking a reliable and detail-oriented.Distribution Customer Service Representative.This role will ... Show more

Market Research Associate - No Experience

Clubshop | USJoliet, Illinois
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Manager

Buffalo Wild WingsNew Lenox, IL, US
Full-time

Know what it’s like to be in the stadium on game day? Then you know what it’s like to work at Buffalo Wild Wings.We’re at the top of our game – and we want to keep it that way.So, we’re constantly ... Show more

Remote Entry-Level Customer Support – No Experience Required

Turbotax USACrest Hill, Illinois
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

Guest Experience Ambassador

Romeoville ToyotaRomeoville, IL, US
Full-time

We are looking for motivated, customer-focused individuals who are ready to start or grow a career in the automotive industry.You will be one of the first people customers meet, help create a welco... Show more

People also ask
Customer Experience Truck Fleet Advocate

Customer Experience Truck Fleet Advocate

TransChicago Truck GroupShorewood, IL, US
30+ days ago
Salary
$60,000.00–$75,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for a wide variety of business throughout the Chicagoland area. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth.

If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.

TransChicago is looking for a Customer Experience (CX) Fleet Advocate who will be responsible for facilitating timely communication and repair progress updates to customers.

Partnering with our customer base, this role will provide continuous feedback and access to repairs by communicating with the repair facilities enabling effective fleet management operations by our customers.

Essential Functions & Responsibilities:

  • Review estimates and repairs for correct warranty processing.
  • Seek policy assistance when merited.
  • Track failure patterns and pursue resolutions.
  • Partner with location Service teams to guide and expedite truck repairs.
  • Coordinate expediated parts orders, technical and field support, as needed.
  • Monitor trucks down for activity.
  • Track and expedite campaigns.
  • Meet with customers to explain repairs.
  • Train customers on proper maintenance, inspection, new technologies and continuing education.
  • Support customer maintenance programs.
  • Review invoices for accuracy.
  • Provide customer technician and driver training on site.
  • Virtual technician and connectivity follow up.
  • Review PDI/NTP work in process and follow up.

Account set up and support Quality/factory interface Direct warranty:

  • parts, CPW, etc.

Education and/or required experience:

  • 8+ years of sales experience, product support, or technical product knowledge. 1+ years of experience as a technical support lead, such as Lead Technician.

Compensation & Benefits:

  • Compensation: $60,000-$75,000 base salary. Compensation will be determined based on experience, competencies, certifications, and education.

Benefits:

  • Medical Insurance Vision Insurance Dental Insurance Life and AD&D Insurance Disability Insurance Flexible Spending Account (FSA) 401(k) with company match Paid Time Off (PTO) Paid Sick Time Paid Holidays Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance TransChicago Truck Group is committed to a diverse and inclusive workplace.
  • TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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