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Customer experience manager Jobs in Kansas City, KS

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Customer experience manager • kansas city ks

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Associate Success Manager (Experience and Retention Manager)

Swope HealthKansas City, MO, United States
Full-time

The Associate Success Manager at Swope Health is responsible for fostering a compassionate, equitable workplace culture by designing and implementing engagement strategies, enhancing new hire exper... Show more

PROJECT MANAGER ( MUST have Reinsurance experience)

StaffingKansas City, KS, United States
Full-time

Location: Kansas City Kansas / Charlotte NC.IMP note: Please do not submit any resume without Reinsurance experience.IT related projects Must have at least 5 years of scrum management experience i... Show more

Manager, Customer Education & Enablement

TENEX.AIKansas City, MO, United States
Full-time

Tenex Learning And Development Manager.This is a foundational role that will help build and grow Tenex's learning and development offerings.That means writing the playbooks, launching and deliverin... Show more

Customer Service - Self Storage Manager

Public StorageKansas City, Missouri, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Travel Experience Specialist

Live the Dash TravelKansas City, MO, United States
Full-time +1

Kansas City, Missouri, United States.About the Job Travel Experience Specialist.We are looking for a passionate and service-oriented Travel Experience Specialist to join our remote team.In this rol... Show more

Workplace Experience Ambassador

MalaceHRKansas City, Missouri, United States
Full-time

MalaceHR is seeking a reliable and customer-focused Workplace Experience Ambassador to join our team in Kansas City, MO.The ideal candidate will be hands-on, detail-oriented, and comfortable suppor... Show more

PROJECT MANAGER ( MUST have Reinsurance experience)

Georgia IT, Inc.Kansas City, KS, United States
Full-time

Location: Kansas City Kansas / Charlotte NC.IMP note: Please do not submit any resume without Reinsurance experience.IT related projects Must have at least 5 years of scrum management experience i... Show more

Guest Experience Manager

Worlds of Fun LLCKCMO, MO, USA
$74,000.00 yearly
Full-time
Quick Apply

Guest Experience ManagerDepartment: OperationsReports To: Operations DirectorPosition Type: Full-TimeAbout the JobWorlds of Fun is seeking an energetic, guest-focused, and operationally driven Gues... Show more

Experience Associate Manager

T Mobile USShawnee, KS, United States
$28.85 hourly
Full-time +1

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.All team members receive a competitive base salary and compensation packa... Show more

Remote Entry-Level Customer Support – No Experience Required

Turbotax USAKansas City, Missouri
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

MRO and Customer Operations Manager

SouthernCarlson, Inc.Kansas City, MO, United States
Full-time

MRO Customer And Operations Manager.The MRO Customer and Operations Manager is part of the Centralized Customer Operations Team and acts as the analytical and systems backbone for customer service ... Show more

Travel Experience Consultant

EscapesbysandraKansas, Kansas, United States
Remote
Full-time
Quick Apply

This is a contract remote role for a Travel Experience Coordinator at Escapes By Sandra.The Travel Experience Coordinator will be responsible for coordinating and booking vacation packages, managin... Show more

Customer Experience Coordinator

TJ MaxxKansas City, Missouri, United States of America
Part-time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your... Show more

 • Promoted

Online Customer Experience Specialist

TradeJobsWorkforce64151 Kansas City, MO, US
Full-time

As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone... Show more

 • Promoted

Customer Success Manager

OracleKansas City, Missouri, US
Full-time

The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and... Show more

 • New!

Senior Customer Manager - Regional Grocery - Wholesale

Minnesota JobsKansas City, KS, United States
$128,900.00 yearly
Full-time

We exist to make food the world loves.Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day... Show more

Industry Market Manager - (Dairy & Eggs experience required)

Brenntag AGKansas City, MO, United States
Full-time

Industry Market Manager Health & Nutrition Americas.The Industry Market Manager Health & Nutrition Americas is responsible for driving the financial performance and market growth of the Non-Brand... Show more

Life Sciences Experience Design Strategy Manager

DeloitteKansas City, MO, United States
Full-time

Experience Design Strategy Manager.The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients.This rol... Show more

Consumer Experience & Channel Manager (Hybrid, Remote)

Emprise BankKansas City, MO, United States
Full-time

Consumer Experience & Channel Manager.At Emprise Bank, everything we do is focused on empowering people to thrive.We proudly work to provide an extraordinary customer experience to help our custome... Show more

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Associate Success Manager (Experience and Retention Manager)

Associate Success Manager (Experience and Retention Manager)

Swope HealthKansas City, MO, United States
8 days ago
Job type
  • Full-time
Job description

Associate Success Manager

The Associate Success Manager at Swope Health is responsible for fostering a compassionate, equitable workplace culture by designing and implementing engagement strategies, enhancing new hire experiences, and satisfaction, measuring engagement metrics, reducing turnover, and enabling managers to better assist their associates.

Primary Functions

Culture & Associate Engagement Plan

  • Develop and implement best practices for employee engagement that reflect Swope Health's values.
  • Foster a culture of continuous feedback through quarterly meetings with associates.
  • Collaborate with department leaders to reinforce behaviors that contribute to strategic goals and community impact.

New Hire Experience

  • Conduct structured check-ins with new associates at 30, 60, and 90 days to ensure onboarding success and early engagement.
  • Use feedback from these touchpoints to help refine onboarding processes and identify early retention risk

Measurement & Analytics

  • Use engagement surveys and pulse checks, including quarterly assessments and annual reviews to measure success.
  • Track key metrics such as eNPS, turnover, and participation in engagement programs.
  • Present actionable insights to leadership and contribute to the organizational goals and values.

Retention & Turnover Reduction

  • Lead initiatives to reduce turnover annually, including stay interviews, exit analysis, and targeted retention strategies.
  • Partner

Workforce Strategy Responsibilities

  • Partner with Workforce Strategy, HR leadership, and planning teams to align associate engagement insights with strategic workforce plans.
  • Analyze trends in turnover, onboarding outcomes, vacancy risk, and associate experience to identify emerging workforce needs.
  • Provide accurate workforce analytics inputs to support predictive modeling.
  • Collaborate with Talent Acquisition, HRBP partners, and Workforce Planning teams to reduce turnover and strengthen retention.
  • Integrate stay-interview, exit-interview, and pulse data into workforce planning.
  • Work with clinical and non-clinical leaders to share associate experience insights that influence staffing and readiness.
  • Use HRIS, survey tools, and analytics platforms to track workforce indicators and provide recommendations.
  • Identify associate capability gaps and systemic issues affecting workforce stability.
  • Support leadership with DEI alignment, succession planning considerations, and change readiness.

Educational Requirements

Bachelor's degree in Human Resources, Organizational Psychology, or related field.

Experience & Qualifications

  • 13 years of experience in employee engagement or HR roles, preferably in healthcare or community-based organizations.
  • Strong interpersonal, analytical, and project management skills.
  • Familiarity with HRIS systems (e.g., UKG), survey platforms, and data visualization tools.

Certifications & Licensure Requirements

  • SHRM-CP or SHRM-SCP certification preferred.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.