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Customer experience manager [h1.location_city]

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Customer experience manager • lewisville tx

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Event Experience Manager

Event Experience Manager

Marriott InternationalGrapevine, TX, United States
[job_card.full_time]
Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.Serves as meeting planning advocate and liaison to all operational departments.Verifi...[show_more][last_updated.last_updated_30]
Customer Success Manager

Customer Success Manager

OneSource VirtualCoppell, TX, United States
[job_card.full_time]
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance.Fou...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Experience Manager

Customer Experience Manager

Five BelowCarrollton, TX, US
[job_card.full_time]
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...[show_more][last_updated.last_updated_30]
Customer Experience Manager at Thousand Oaks

Customer Experience Manager at Thousand Oaks

Billingsley Property Services II, Inc.The Colony, Texas, United States, 75056
[job_card.full_time]
Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return.Specializing in master-pla...[show_more][last_updated.last_updated_30]
Customer Experience Supervisor

Customer Experience Supervisor

Global Medical Response IncLewisville, TX, United States
[job_card.full_time]
CUSTOMER EXPERIENCE SUPERVISOR.The Nurse Navigation program's mission is focused on improving access to high-quality care, decreasing unnecessary healthcare expenditures, and improving the overall ...[show_more][last_updated.last_updated_variable_days]
Automotive Customer Experience Specialist

Automotive Customer Experience Specialist

FastLap Group, LLCGrapevine, TX, United States
[job_card.temporary]
Automotive Customer Experience Specialist.We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction. Join a customer and workforce-centric company...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Success Manager

Customer Success Manager

BrinksCoppell, Texas, USA
[job_card.full_time]
The Brinks Company (NYSE : BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers ...[show_more][last_updated.last_updated_variable_days]
Customer Experience Specialist-Lewisville

Customer Experience Specialist-Lewisville

Velvet BoxLewisville, TX, United States
[job_card.full_time]
Velvet Box is an upscale, boutique retail experience dedicated to providing a.With six North Texas locations, we offer a. As a woman-owned company, we pride ourselves on cultivating an environment w...[show_more][last_updated.last_updated_30]
Customer Experience Manager

Customer Experience Manager

MichaelsFrisco, 5255 Eldorado Pkwy
[job_card.part_time]
Store - DFW-FRISCO, TXQue ferez-vous?.Offrir une expérience de magasinage centrée sur la clientèle en gérant et en.Diriger les processus omnicanaux. Maintenir les normes de rangement du magasin.Offr...[show_more][last_updated.last_updated_30]
Automotive Customer Experience Specialist

Automotive Customer Experience Specialist

Car ConceptsGrapevine, TX, US
[job_card.temporary]
Automotive Customer Experience Specialist.We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction. Join a customer and workforce-centric company...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Experience Manager

Experience Manager

Ulta BeautyLewisville, TX, US
[job_card.full_time]
Experience a place of energy, passion, and excitement.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts.At Ulta Bea...[show_more][last_updated.last_updated_variable_days]
Experience Manager

Experience Manager

Ulta Beauty, Inc.Lewisville, Texas, United States
[job_card.full_time]
A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash...[show_more][last_updated.last_updated_variable_days]
Customer Experience Center Manager

Customer Experience Center Manager

VusionGroupCoppell, TX, US
[job_card.full_time]
Customer Experience Center Manager.Are you ready to develop the future of retail? .As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and b...[show_more][last_updated.last_updated_30]
  • [promoted]
Online Customer Experience Specialist

Online Customer Experience Specialist

TradeJobsWorkforce75358 Dallas, TX, US
[job_card.full_time]
As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Site Manager

Customer Site Manager

Lanter Delivery SystemsCoppell, TX, US
[job_card.full_time]
In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embrace...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Experience Supervisor

Customer Experience Supervisor

Global Medical ResponseLewisville, TX, United States
[job_card.full_time]
CUSTOMER EXPERIENCE SUPERVISOR.The Nurse Navigation program's mission is focused on improving access to high-quality care, decreasing unnecessary healthcare expenditures, and improving the overall ...[show_more][last_updated.last_updated_variable_days]
Customer Experience Team Member

Customer Experience Team Member

Michaels StoresFlower Mound, TX, United States
[job_card.full_time] +1
Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and...[show_more][last_updated.last_updated_variable_days]
Customer Experience Supervisor

Customer Experience Supervisor

GMRLewisville, Texas, United States
[job_card.full_time]
GMR offers four different plan options, allowing you to select the right option for you and your family.Our plans cover the full cost of preventive services and include in-network prescription drug...[show_more][last_updated.last_updated_variable_days]
Event Experience Manager

Event Experience Manager

MarriottGrapevine, TX, United States
[job_card.full_time]
Additional Information • • • •Job Number • • 25172211 • •Job Category • • Event Management • •Location • • Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States, 760...[show_more][last_updated.last_updated_30]
Event Experience Manager

Event Experience Manager

Marriott InternationalGrapevine, TX, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

JOB SUMMARY

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years in the event management or related professional area.

OR

  • Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required.

    • CORE WORK ACTIVITIES

    Assisting in Event Operations

  • Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.
  • Serves as meeting planning advocate and liaison to all operational departments.
  • Assists with coordination of all convention group plans and catering needs with all required operational departments.
  • Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.
  • Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO's), post-convention report and change logs.
  • Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary.
  • Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival.
  • Partners with Conference planning team to verify issues are identified and resolved.
  • Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production.
  • Resolves potential meeting or room set issues proactively.
  • Utilizes available resources to meet client requests or resolve client issues.
  • Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

    • Providing Exceptional Customer Service

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Coordinates and communicates event details both verbally and in writing to the client and property operations.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the client experience.
  • Stays available to solve problems and / or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

    • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    About the Team

    Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.