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Customer experience manager • newark nj

Last updated: 1 day ago

Customer Experience Manager

SantNew York, NY, United States
$80,000.00 yearly
Full-time

Customer Experience is one of the three core functions at Sant, alongside Engineering and Sales.You'll onboard new stores, train owners on the platform, solve complex operational problems, and work... Show more

Product Manager, Card Customer Experience

J.P. MorganNew York City, New York, US
Full-time

Start your next chapter building customer-first digital experiences at scale.You'll shape onboarding journeys that make it easier for customers to get set up, feel confident, and realize value quic... Show more

Product Manager, Card Customer Experience

ChaseNew York, NY, United States
Full-time

Product Manager, Early Tenure Onboarding.Start your next chapter building customer-first digital experiences at scale.You'll shape onboarding journeys that make it easier for customers to get set u... Show more

Manager, Customer Experience

PolymarketNew York, NY, United States
Full-time

Polymarket is the world's largest prediction market platform.We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and curr... Show more

Product Manager, Card Customer Experience

JPMorgan ChaseNew York, NY, United States
Full-time

Product Manager, Early Tenure Onboarding.Start your next chapter building customer-first digital experiences at scale.You'll shape onboarding journeys that make it easier for customers to get set u... Show more

Customer Experience Manager

Saks GlobalNew York, NY, United States
$94,388.00 yearly
Full-time

Salary Range $94,388 - $117,986*.You possess an innate passion for luxury hospitality.You naturally put the client at the center of every decision and have a track record of exceeding guest expecta... Show more

Senior Manager, Customer Experience

ScentbirdNew York, NY, United States
Full-time

Senior Manager, Customer Experience.We're looking for a Senior Manager of Customer Experience to lead our Tier I and Social Support operations across a globally distributed team of 35+ agents and 4... Show more

Sr. Manager, Licensed Customer Experience

BettermentNew York, NY, United States
$145,000.00 yearly
Full-time

Manager, Licensed Customer Experience.Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investme... Show more

Product Manager, Core Card Customer Experience

JPMorgan Chase Bank, N.A.New York, NY, US
$133,000.00 yearly
Full-time

You'll shape how millions of customers understand and resolve their servicing needs through clear, coordinated, and timely experiences.Join a team where your work directly connects customer empathy... Show more

Customer Experience Associate

Qureos IncNew York, New York, United States
Full-time

The successful candidate will be the primary point of contact for our clients, ensuring a smooth, transparent, and positive experience throughout the entire project lifecycle.You will play a crucia... Show more

Customer Experience Intern

OneRangeNew York, NY, US
Full-time
Quick Apply

Customer Experience (CX) Intern Description We are seeking a mission-driven Customer Experience (CX) Intern.As an early member of the team, you will support all account management (B2B) activities ... Show more

Customer Experience Manager

Saks Fifth AvenueNew York, NY, United States
$94,388.00 yearly
Full-time

Luxury Hospitality Orchestrator.Salary Range $94,388 - $117,986*.You possess an innate passion for luxury hospitality.You naturally put the client at the center of every decision and have a track r... Show more

Senior Customer Experience Manager

Affinity Executive SearchNew York, NY, United States
Full-time

Senior Customer Experience Manager.Salary: $$ 112000 - $$ 181000 per year.Location: NEW YORK CITY, New York.This is a Series A AI-native employee management platform that runs itself payroll, multi... Show more

Senior Customer Experience Manager

RADARNew York, NY, United States
$95,000.00 yearly
Full-time

Senior Customer Experience Manager.E-commerce got real-time data infrastructure decades ago.Physical stores still have not.RADAR is building the data infrastructure layer for the physical world, st... Show more

Senior Manager of Customer Experience

SunoNew York, NY, United States
Full-time

Manager of Customer Experience at Suno.If you've spent your career building world-class support organizations and you're itching to rebuild one from the ground up AI-first, data-driven, and at rea... Show more

Manager, Customer Experience

PilotNew York, NY, United States
$115,000.00 yearly
Full-time

Pilot is a modern connectivity company based in New York City.We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proact... Show more

Customer Experience Project Manager

OGC GlobalNew York, NY, United States
Full-time

We are seeking a highly organized and customer-focused CX Project Manager to support the delivery and execution of a high-impact customer experience (CX) program within a Fortune 500 company.In thi... Show more

Associate Manager, Premier Support (Customer Experience)

Paribus (Ramp)New York, NY, United States
$108,000.00 yearly
Full-time

Associate Manager, Premier Support.Ramp is hiring an Associate Manager to lead Premier Support.This is a small team of senior specialists - six today, scaling meaningfully, who are the daily point ... Show more

Customer Experience Manager

HoverNew York, NY, United States
Full-time

Interested in building your career at Hover? Get future opportunities sent straight to your email. Show more

Technical Enablement Manager, Customer Experience

NotionNew York, NY, United States
$165,000.00 yearly
Full-time

We're looking for a Technical Enablement Manager to own the end-to-end learning, knowledge, and training experience for Notion's global customer experience (CX) teamsspanning onboarding, change man... Show more

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Customer Experience Manager

Customer Experience Manager

SantNew York, NY, United States
11 days ago
Salary
$80,000.00 yearly
Job type
  • Full-time
Job description

Customer Experience Manager

Customer Experience is one of the three core functions at Sant, alongside Engineering and Sales. You'll onboard new stores, train owners on the platform, solve complex operational problems, and work directly with Engineering to improve the product.

You'll spend your days talking to customers, uncovering the root cause behind their problems, and deciding what to build. You'll learn how to ask "why" instead of taking feature requests at face value, make product tradeoffs, and experience firsthand how product decisions are made at a fast-growing startup.

100% of the CX team today wants to start a company one day, and we all benefit from knowing what PMF feels like. If you're like us, we'd love to talk to you.

In this role, you will:

  • Own customer onboarding from kickoff through launch, helping retailers successfully transition from their legacy POS to Sant
  • Travel to stores around NYC, NJ, Colorado, Florida, and beyond when needed to launch new customers, train owners and employees, understand their operations firsthand, and build lasting relationships
  • Migrate customer data from legacy systems with Claude Code/Codex
  • Challenge feature requests/assumptions, ask "why", and solve the actual problem customers are experiencing
  • Partner with Engineering to turn your insights into shipped code with high impact
  • Build playbooks, internal tools, and AI-powered workflows that help Customer Experience scale 10x without sacrificing quality

Who You Are:

  • You want to build a company one day and are obsessed with learning how great products are built
  • You have a high bar for ownership. You own your inputs and outputs, and you care about the whole business
  • You admire Michelin-star service because you care about craftsmanship, attention to detail, and giving customers respectable service
  • You are curious about tools like Claude Code, Codex, Cursor, and you're ready to build

Compensation: $80,000 $100,000 + Meaningful Equity

This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and scope of responsibilities. In addition to base salary, we offer meaningful early-stage equity. This team's work is the foundation the company compounds on.

Benefits:

  • Company-sponsored benefits
  • 401(k)
  • Nightly team dinners