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Customer experience manager Jobs in North Las Vegas, NV

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Customer experience manager • north las vegas nv

Last updated: 20 hours ago

Quality Representative II - Customer Experience Office

Credit One BankLas Vegas, NV, US
Full-time

Credit One Bank is looking for a Quality Representative to monitor customer interactions that may be in the form of calls, cases, emails, or other customer contacts.The person in this role will cap... Show more

Site Experience & Operations Manager (NJUS)

NetJetsLas Vegas, NV, United States
Full-time

Site Experience & Operations Manager (NJUS).Company: NetJets Aviation, Inc.Area of Interest: Customer Experience Location: Dulles, VA, US.Purpose of Position: The Site Experience & Operations Manag... Show more

Assistant General Manager Social/Golf Experience Manager - Leadership Talent Network

Five Iron GolfLas Vegas, NV, United States
$50,000.00 yearly
Full-time

Assistant General Manager Social/Golf Experience Manager Leadership Talent Network.Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class techno... Show more

Senior Customer Delivery Manager

GeotabLas Vegas, NV, United States
Full-time

Senior Customer Delivery Manager.Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work.We are a company of diverse and talented individuals who work toge... Show more

Customer Service - Self Storage Manager

Public StorageEast Las Vegas, Nevada, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

 • New!

Customer Experience Team Member

LuckyGunner.comLas Vegas, NV, US
$14.00 hourly
Full-time +1
Quick Apply

Do you enjoy the flexibility of working from home?  LuckyGunner.Americans buy ammo online, and we need help further disrupting the industry.We are seeking a passionate, service-oriented indivi... Show more

Customer Service Manager

Rentex Audio Visual & Computer RentalsLas Vegas, NV, United States
Full-time

Rentex Audio Visual & Computer Rentals is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in selling our products and services nationwide.... Show more

Customer Service Project Manager

SupercolorLas Vegas, NV, United States
Full-time

Customer Service Project Manager.The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts.The PM is responsible collecting a... Show more

Remote Entry-Level Customer Support – No Experience Required

Turbotax USASunrise Manor, Nevada
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

Store Manager (Sales, Customer Service)

Freeway Insurance Services AmericaNorth Las Vegas, NV, United States
Full-time

Pay Range: $70000 - $90000 / year.Lucrative incentive sales plans, bonuses and sales contests.No cold calling- we have a high volume of inbound sales leads and walk in traffic.Comprehensive paid tr... Show more

Capital Sales - Customer Relationship Manager - Capital

ACV AuctionsLas Vegas, NV, United States
$36,000.00 yearly
Full-time

Customer Relationship Manager - Capital.If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! C... Show more

No Experience – Remote Customer Service Rep

Globe Life AIL - Lisa RusselLas Vegas, NV, US
Remote
Full-time
Quick Apply

Protecting Families Since 1951 Location:  U.Canada | 100% Remote For over 70 years, our organization has proudly served working-class families by providing life, accident, and supplemental hea... Show more

Manager, Customer Intelligence & Analytics

AllegiantLas Vegas, Nevada, United States, 89101
$80,000.00 yearly
Full-time

Manager, Customer Intelligence & Analytics.The Manager of Customer Intelligence & Experience is the primary advocate and champion of the customer within our organization.They lead efforts to deeply... Show more

Customer Experience Manager

ColorwaveLas Vegas, NV, United States
Full-time

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands.Stord is rapidly growing and is on track to double our revenue in the next 18 months... Show more

Customer Experience Manager

StordLas Vegas, Nevada, US
Full-time

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands.Stord is rapidly growing and is on track to double our revenue in the next 18 months... Show more

Life Sciences Experience Design Strategy Manager

DeloitteLas Vegas, NV, United States
Full-time

Experience Design Strategy Manager.The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients.This rol... Show more

CUSTOMER SERVICE REP WITH SALES EXPERIENCE / LOOKING FOR A CAREER

Matamis Agency LLCLas Vegas, NV, US
Full-time
Quick Apply

Join Matamis Agency LLC, a leading provider of customer-focused solutions in the heart of Las Vegas, Nevada.Embracing a culture of excellence and inclusivity, we are dedicated to delivering unparal... Show more

Sales Experience Manager

Compagnie Financire Richemont SALas Vegas, NV, United States
$100,000.00 yearly
Permanent

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and... Show more

Manager, Site Experience & Conversion

FeatureLas Vegas, NV, United States
Full-time

Manager, Site Experience & Conversion.Director, Ecommerce & Digital Marketing Location: Las Vegas, NV.FEATURE is a culture-driven retailer and brand operating at the intersection of footwear, fashi... Show more

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Quality Representative II - Customer Experience Office

Quality Representative II - Customer Experience Office

Credit One BankLas Vegas, NV, US
30+ days ago
Job type
  • Full-time
Job description

Description

Position Summary

Credit One Bank is looking for a Quality Representative to monitor customer interactions that may be in the form of calls, cases, emails, or other customer contacts. The person in this role will capture and summarize their observations and, based on learnings, identify process or execution gaps.


Summary of Essential Job Functions

  • Monitor calls and cases across operational functions. Capture adherence to customer service standards, including regulatory, policy, and soft skills.
  • Meet team productivity expectations and internal quality standards. Accurately enter detailed information on evaluations, logs, and tools used for quality reporting. Provide clear evaluation comments to support agent coaching and development. Maintain confidentiality and privacy of quality scores, data, and customer information.
  • Participate in or facilitate weekly calibration sessions for internal and external partners to align on scoring expectations.
  • Throughout the monitoring process, identify potential gaps in processes or execution that may impact business success, quality, or customer experience.
  • Demonstrate regular and predictable attendance in adherence to company guidelines.
  • Support requests for internal and external audits and control testing.
  • Understand and comply with internal and external policies, laws, and regulations.
  • Consistently demonstrate the company's core values of excellence, ownership, collaboration, and integrity.
  • Complete other duties as assigned.

Position Requirements

  • 1+ years of relevant experience in credit card operations and/or quality monitoring
  • Strong communication and problem-solving skills
  • Proficiency in Word, Excel, and PowerPoint

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.