Customer experience manager [h1.location_city]
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Customer experience manager • san diego ca
[last_updated.last_updated_1_day]
We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California.
In this role, you will serve as a vital connection between o...[show_more][last_updated.last_updated_30]
As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone...[show_more][last_updated.last_updated_30]
Experience a place of energy, passion, and excitement.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts.At Ulta Bea...[show_more][last_updated.last_updated_30]
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...[show_more][last_updated.last_updated_variable_days]
Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation.Andersen is the oldest and largest window and door manufacture in North America.
We focus on doing one thing,...[show_more][last_updated.last_updated_variable_days]
Saks OFF 5TH is the premier luxury off-price destination.In its more than 100 stores in the U.Canada, and online, at SaksOFF5TH.
What This Position Is All About : .Under the direction of the Assistant...[show_more][last_updated.last_updated_variable_days]
A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts.
At Ulta Beauty, we’re transforming the world one shade, one lash...[show_more][last_updated.last_updated_variable_days]
At Cymbiotika, we believe that wellness starts with trust.That's why we're committed to creating supplements that are not only effective but also transparent.
From the moment you pick up one of our ...[show_more][last_updated.last_updated_variable_days]
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...[show_more][last_updated.last_updated_1_day]
As the Group Manager, you will collaborate with cross-functional teams to design and optimize the customer journey and end-to-end experience with QuickBooks Live service offerings.You will ensure t...[show_more][last_updated.last_updated_30]
PetSmart does Anything for Pets - JOIN OUR TEAM!.Assistant Store Manager Customer Experience.At PetSmart, Anything for Pets begins with our people.
Every associate plays a vital role in creating mea...[show_more][last_updated.last_updated_variable_days]
Additional Information • • • •Job Number • • 25172381 • •Job Category • • Event Management • •Location • • Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States,...[show_more][last_updated.last_updated_30]
Join Our Team as a Candidate Experience Manager!.Fentons interview selection and hiring processes.With autonomy over your process and under the mentorship of the Director of Talent Acquisition and ...[show_more][last_updated.last_updated_variable_days]
Interested in a career at Zocdoc? Get future opportunities sent straight to your email.[show_more][last_updated.last_updated_30]
Powering Prosperity Around the World.Being a mission-driven company includes living our values every day.That means integrity is at the foundation of everything we do, including the products we des...[show_more][last_updated.last_updated_variable_days]
TruMed serves individual clinics, major health systems, and public healthcare facilities throughout the U.TruMed’s mission is to improve health care practitioners’ total outcomes by cre...[show_more][last_updated.last_updated_30]
Responsible for promoting an excellent customer experience.Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.Leads by exa...[show_more][last_updated.last_updated_30]
Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation.Andersen is the oldest and largest window and door manufacture in North America.
We focus on doing one thing,...[show_more][last_updated.last_updated_variable_days]
Revelyst Golf & Technology platform team.Foresight Sports is a global leader in golf performance, simulation, and game-enhancement technology.
Our solutions empower players, coaches, and facilities ...[show_more][last_updated.last_updated_1_day]
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RevelystSan Diego, CA, United States[job_card.full_time]
Customer Experience Specialist
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[job_preview.job_type]
- [job_card.permanent]
[job_card.job_description]
Job Description
Job Description
We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California. In this role, you will serve as a vital connection between our organization and the community, providing compassionate support and exceptional service. As a Contract to permanent position, this opportunity offers the chance to grow while making a meaningful impact. This role has the opportunity to go hybrid upon permanent hire!
Responsibilities :
- Respond to incoming calls and inquiries, providing accurate information and assistance tailored to client needs.
- Document all client interactions and updates promptly in web-based systems to ensure accurate records.
- Stay informed about available services, resources, and programs to provide reliable referrals and solutions.
- Collaborate with internal teams to meet client needs efficiently and effectively.
- Maintain a detail-oriented and empathetic approach in all communications to uphold high customer service standards.
- Utilize CRM software and other tools to track and manage client interactions.
- Address billing or benefit-related questions and provide timely resolutions.
- Assist clients in navigating various systems, including Epic Software and Avaya CMS.
- Support organizational goals by adhering to established protocols and contributing to process improvements.
- Associate’s degree or higher preferred; equivalent experience and education beyond high school will be considered.
- Minimum of 1 year experience in a call center or customer service environment.
- Background in social sciences such as public health, social work, psychology, or criminology is advantageous.
- Strong verbal and written communication skills with an emphasis on clarity and professionalism.
- High proficiency in web-based systems, CRM platforms, and Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with tools like ADP, Epic Software, and Avaya CMS is preferred.
- Bilingual in Spanish and English is highly desirable.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.