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Customer experience manager Jobs in Santa Clara, CA

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Customer experience manager • santa clara ca

Last updated: 15 hours ago

Customer Experience Manager

LumenisSan Jose, CA, USA
$70,000.00 yearly
Full-time
Quick Apply

Title: Customer Experience ManagerLocation: San Jose, CAThe role is primarily office-based, with the flexibility to work remotely 1 day per week.This is an individual contributor role with no direc... Show more

Customer Experience Associate

FlexcarSan Jose, CA, US
$27.00 hourly
Full-time
Quick Apply

Customer Experience Associate/ Member Concierge  Location: San Jose, CA  Employment Type: Full-Time Classification: Non-Exempt (Hourly, Overtime Eligible) Compensation: $27.Full Benefits ... Show more

Online Customer Experience Specialist

TradeJobsWorkforce95151 San Jose, CA, US
Full-time

As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone... Show more

 • Promoted

Customer Success Manager

VariteSan Jose, CA, United States
$50.00 hourly
Full-time

Accountable for overall customer success including renewals, adoption, health, and satisfaction.Builds success plans, networks within accounts, drives adoption of Client Experience Cloud products, ... Show more

Customer Experience Manager

Webex Events (formerly Socio)San Jose, CA, United States
$187,200.00 yearly
Full-time

Software And Services Renewals Manager.This role drives the adoption of software, services, and value realization, leading to successful renewals and growth by proactively managing and mitigating r... Show more

Customer Experience Manager, RMA Service

Super Micro ComputerSan Jose, CA, United States
$100,000.00 yearly
Full-time

Customer Experience Manager, RMA Service.Supermicro is seeking for a Customer Experience Manager, RMA Service to lead and drive the strategic direction of the RMA operations, ensuring seamless exec... Show more

Customer Success Manager

WeBoxSan Jose, CA, United States
Full-time

WeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs,... Show more

Senior RMA Customer Experience Manager

NVIDIASanta Clara, CA, United States
$136,000.00 yearly
Full-time

Senior RMA Customer Experience Manager.The Senior RMA Customer Experience Manager will work with the key customer account team leads to ensure customers have timely case updates.The position has to... Show more

Workplace Experience Manager

CommureMountain View, CA, United States
Full-time

Commure is hiring a Workplace Experience Manager to own U.Mountain View workplace experience.This is a hands-on builder role, where you'll design strong programs and personally execute them, owning... Show more

Customer Success Manager

BILLSan Jose, CA, United States
Full-time

At BILL, we believe in empowering the businesses that drive our economy.By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsmake sm... Show more

 • New!

Customer Experience Coordinator

TJ MaxxSanta Clara, California, 95054
Part-time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your... Show more

Customer Experience Performance Marketing Manager: 25-05411

Akraya IncMountain View, California, United States
$60.00 hourly
Full-time
Quick Apply

Skills: Marketing-Expert, Product Management-Advanced, A/B Testing-Advanced, Analytics-Expert, Collaboration-Proficient).Duration:12 months (with the high possible of extension).Location: Mountain ... Show more

Customer Success Manager

Taara Connect, IncSunnyvale, CA, United States
$125,000.00 yearly
Full-time

Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver faster, cheape... Show more

Customer Quality Manager

Amphenol TCSSanta Clara, CA, US
$100,000.00 yearly
Full-time

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.A... Show more

Staff Customer Experience Strategist

IntuitMountain View, CA, United States
Full-time

Staff Customer Experience Strategist.We are seeking two exceptional Staff Customer Experience Strategists to elevate the experience for Intuit's expanding Workforce Solutions portfolio, including A... Show more

Workplace Experience Manager

ApptronikMountain View, CA, United States
Permanent

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life.Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with... Show more

 • New!

Customer Success Manager

ARMSan Jose, CA, United States
Full-time

The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and strategic success of Arm's largest hyperscaler Partners.Acting as a trusted advisor and program l... Show more

Program Manager with CSAT and Customer Experience

Jconnect Infotech IncSan Jose, CA, United States
Full-time

Program Manager With CSAT And Customer Experience.Experienced program manager for our high-tech client, leading projects to improve customer experience and improve digital CSAT for them with high a... Show more

Senior Director of Customer Experience

CommonWealth Central Credit UnionSan Jose, CA, United States
$135,000.00 yearly
Full-time

Senior Director of Member Engagement & Financial Wellness.Come be a Difference Maker with us.We are searching for an experienced leader for the role of Senior Director of Member Engagement & Financ... Show more

Customer Success Manager

SelectorSanta Clara, CA, United States
Full-time

Selector is building an operational intelligence platform for digital infrastructure.By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional insights to ne... Show more

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Customer Experience Manager

Customer Experience Manager

LumenisSan Jose, CA, USA
30+ days ago
Salary
$70,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description
Title: Customer Experience ManagerLocation: San Jose, CAThe role is primarily office-based, with the flexibility to work remotely 1 day per week.This is an individual contributor role with no direct people management responsibilities.About LumenisLumenis is a global leader in energy-based medical solutions, specializing in minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets. We are committed to improving patient outcomes through innovation while building strong, lasting customer partnerships.Position OverviewThe Customer Experience Manager (CXM) is a key role in Lumenis' evolving post-sale strategy and a core pillar of our Customer Experience (CX) transformation.As we shift from a transactional support model to a more proactive, relationship-driven, and revenue-generating approach, this role is designed to provide true ownership of the customer lifecycle post-sale.The CXM combines and expands upon traditional Sales Support and Installation/Training functions into a single, customer-facing role focused on strengthening relationships, driving customer success, and contributing directly to business growth.Why This Role MattersDeepens customer relationships through structured, proactive engagementDrives customer satisfaction, retention, and long-term growthReduces non-selling workload currently carried by Sales (up to ~30%)Creates a consistent, high-quality post-sale experience across all customersKey ResponsibilitiesOwn the post-sale customer relationship and serve as the primary point of contactDrive proactive engagement to maximize customer success and satisfactionPartner closely with Sales to support revenue-generating activities, including: Repeat capital equipment salesWarranty-to-service contract conversionsConsumables and clinical training salesSupport and lead customer onboarding, launch activities, and ongoing engagementCoordinate customer events and initiatives that drive utilization and growthEnsure a seamless, high-quality experience across the full customer journeyIdentify and mitigate churn risks, cancellations, and debookingsProvide insights and feedback to internal teams to continuously improve the customer experienceHelp reduce administrative burden on Sales, enabling greater focus on revenue generationSuccess MeasuresPerformance in this role is tied directly to business outcomes, including:Lead generation for repeat capital salesWarranty-to-service contract conversion ratesGrowth in consumables and clinical training revenueCustomer engagement and event effectivenessReduction in debookings and lost opportunitiesCustomer satisfaction and experience metricsQualifications3-7+ years of experience in customer success, account management, sales support, or similarStrong relationship management and communication skillsAbility to manage multiple priorities in a fast-paced environmentHighly collaborative with cross-functional teamsStrong organizational and problem-solving skillsBachelor's degree or equivalent experiencePreferred QualificationsExperience in medical devices, aesthetics, or healthcareFamiliarity with sales processes and customer lifecycle managementExperience supporting revenue-generating initiativesWhy LumenisInnovative, growth-focused global organizationDirect impact on customer success and revenueCollaborative and team-oriented environmentCompetitive compensation and benefitsEqual Opportunity EmployerLumenis is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.

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