Customer experience manager • springfield mo
Aquatics Experience LeadAbout DiventuresAt Diventures, safety is our number one priority and fun is our number one goal.We are in the relationship business, committed to creating positive, personal... Show more
Do you have customer service experience?.Are you looking for an opportunity to learn a.Do you want multiple opportunities to.Do you want to work in an open,.You’re the first face customers see and ... Show more
Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more
As an insurance producer working for a Farmers agency owner, you can assist prospective and existing customers in your community with products and services they need.Compensation for this position ... Show more
Answers incoming calls and either completes the request or directs the call to appropriate personnel.Responsible for receiving, processing, and closing online and/or in person loan applications for... Show more
Does a job that gives you unlimited opportunities to expand your knowledge and experiences appeal to you? Are you a people person? Do you have a good attitude, work ethic, and attendance? If so, be... Show more
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The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center.In addi... Show more
Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? If yes, then this position is perfect for you.RNR is driven with a family culture... Show more
Schedule: Full-Time, Tuesday - Saturday, 8:45 a.Penmac Staffing is seeking a Customer Service Manager for a full-time opportunity with a nonprofit retail organization in the Springfield, Missouri a... Show more
POSITION SUMMARY: <br>The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternat... Show more
Senior Product Manager, Digital Experience.The Senior Product Manager, Digital Experience at Bass Pro Shops leads customer-centered digital product initiatives across ecommerce, mobile, retail tech... Show more
Customer Sales Representative SpringfieldStarting Pay: $15.CommissionStart a Career with Regal Car Sales and CreditNo automotive experience required - we provide the training!Are you a people perso... Show more
AO Globe Life is seeking motivated professionals to join our fully remote team as Remote Member Benefits Specialists.In this role, you will help families and individuals across the United States un... Show more
About the job Travel customer representative.As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the... Show more
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect... Show more
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Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
We believe that leadership means supporting our team, recognizing contributions, and creating opportunities for employees to learn and grow.Here, youll work with a close-knit team where your ideas ... Show more
Consider this your entry point into a career where income isn't capped by a job title or a predetermined pay grade — it's set entirely by what you actually produce.What "Consulting" Means in This C... Show more
The average salary range is between $ 55,012 and $ 148,500 year , with the average salary hovering around $ 85,717 year .
Aquatics Experience LeadAbout DiventuresAt Diventures, safety is our number one priority and fun is our number one goal. We are in the relationship business, committed to creating positive, personalized experiences for every customer we serve. The Aquatics Experience Lead plays a vital role in delivering exceptional swim experiences while supporting the daily operations of our aquatics programming.Position SummaryThe Aquatics Experience Lead contributes to the success of Diventures by building lasting relationships with customers through high-touch, high-communication service while providing day-to-day supervision of aquatic programming. This role schedules Swim Teachers, Deck Managers, and Lifeguards, supports enrollment efforts, and serves as a primary point of contact for families in person, by phone, and via email.This leader helps ensure every guest receives a welcoming, organized, and safe experience from their first interaction through ongoing participation.Key ResponsibilitiesCustomer Experience & LeadershipDevelop and maintain positive, meaningful customer relationships through exceptional service.Set the standard for attitude and performance to be emulated by teammates.Positively greet families and direct them to their Swim Teacher and station.Introduce customers to Diventures through store tours and trial swim lessons.Follow up with web leads, social inquiries, absent students, and interest lists via phone or email.Demonstrate comprehensive knowledge of Diventures offerings and swim programming.Program OperationsProvide daily supervision of aquatic programming and execute the Swim Passport when applicable.Schedule Swim Teachers, Deck Managers, and Lifeguards to support customer acquisition, conversion, and retention.Partner with managers to optimize pool and classroom utilization.Ensure required paperwork is completed accurately for program participation.Step in as Deck Manager or Swim Teacher when needed.Training & Team SupportTrain new team members using Diventures Way Training.Engage cross-functionally with teammates across swim, retail, scuba, and service channels.Utilize store communication tools to keep team members informed.Standards & ProfessionalismMaintain a professional appearance and uphold Diventures standards of conduct.Take pride in facility cleanliness and organization.Operate with integrity while modeling Diventures core principles.What Makes You Successful in This RoleStrong attention to detail and organizational skillsEngaging communicator across in-person, phone, and email channelsCustomer-service mindsetInitiative and problem-solving abilityLeadership presence and sound time managementRequired QualificationsActive SSI Swim Teacher Certification (all levels)Deck Manager CertificationLifeguard CertificationCertified Pool OperatorCompletion of Diventures Way and JackRabbit training (position-specific)Swim product knowledge trainingWhy Join Diventures?Be part of a mission-driven organization focused on safety, fun, and relationshipsOpportunity to lead within a growing aquatics programMake a meaningful impact on families and swimmers in your communityWork alongside a collaborative, service-oriented team
