Customer experience manager • st louis mo
The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing teams.This role oversees daily customer service... Show more
Customer Delivery Manager in GAC St.Louis Unique Skills: Preferred: Communication and Problem Solving Skills Salary Range: $113,500 to $132,500 Education and Experience Requirements Bachelor's Degr... Show more
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The application window is expected to close on: 08/14/2026.Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.Location Requirement: ... Show more
Position Title: Customer Delivery Manager.Company: Gulfstream Aerospace Corporation.Salary Range: $113,500 to $132,500.Education and Experience Requirements.Bachelor's Degree in a related field or ... Show more
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The average salary range is between $ 42,500 and $ 153,875 year , with the average salary hovering around $ 60,000 year .
The average salary range is between $ 55,012 and $ 148,500 year , with the average salary hovering around $ 85,717 year .
The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing teams. This role oversees daily customer service activities, develops and coaches employees, drives process improvements, manages escalations, and supports strategic business initiatives including system and process transformations.
This role is ideal for a hands-on leader who enjoys developing people, leading through change, improving processes, and creating consistent customer service experiences across geographically dispersed teams.
Oversee day-to-day customer service activities and ensure service levels are consistently achieved.
Manage customer escalations and drive issues to timely resolution.
Support workflow management and resource allocation across customer-facing teams.
Ensure customers, internal stakeholders, and business partners receive responsive and effective support.
Identify opportunities to improve customer service processes and drive operational efficiencies.
Lead standardization efforts across customer service teams and locations.
Support business transformation initiatives, including ERP implementations and system migrations.
Champion change management initiatives and drive adoption of new processes and tools.
Monitor and analyze customer service performance metrics and trends.
Support Request Date Service Level (RDSL) and other operational performance initiatives.
Utilize data to identify improvement opportunities and drive business decisions.
Prepare reports and communicate key insights to leadership.
Partner with Sales, Supply Chain, Manufacturing, Technical Support, Product Management, and Operations teams to improve customer outcomes.
Act as a customer advocate while balancing business objectives and operational requirements.
Support initiatives focused on improving customer satisfaction and operational execution.
Success in This Role Within the first 12 months, the successful candidate will:
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