Customer experience manager Jobs in Toledo, OH

Renewed Outdoors – Perrysburg, OH

Full-Time | Salary Position

Salary Range: $57,000 – $65,000 yearly (based on experience)

About Renewed Outdoors

Renewed Outdoors is a growing, locally owned landscape supply company serving homeowners, landscapers, contractors, and businesses throughout Northwest Ohio. We provide mulch, soil, stone, outdoor products, delivery services, and installation solutions.

As we continue to grow, we are looking for a hands-on Store Operations Manager to lead our store team, manage inventory, improve processes, and create an excellent customer experience across our locations.

The Role

The Store Operations Manager oversees the daily operations of our two store locations. This position leads a small, close-knit team of Store Associates and Assistant Store Managers while owning store operations, inventory management, personnel, and customer experience.

This is a working leadership role. Our managers lead by example and work alongside their team - whether that means helping customers, assisting with daily tasks, operating equipment, organizing products, or stepping in wherever needed.

The right person enjoys leading people, improving processes, creating structure, and taking ownership of their department.

Benefits & Perks

• Competitive salary: $57,000 – $65,000 based on experience

• Health, dental, and vision insurance options

• 401(k) with company match (based on eligibility)

• Profit-sharing opportunity

• Paid time off

• Employee discounts

• Growth opportunities as the company continues expanding

Schedule

• Full-time salary position

• Primarily Monday–Friday

• Saturday; seasonal flexibility is required during the peak spring season

• Occasional Saturdays during busy periods

Why Join Renewed Outdoors?

At Renewed Outdoors, every team member contributes to our success. We believe in teamwork, continuous improvement, and leaders who are willing to jump in and help their team succeed.

This role offers the opportunity to take ownership of an important part of our business while helping shape the future growth of the company.

Renewed Outdoors is an Equal Opportunity Employer.

$57,000 - $65,000 yearly

Leadership & Store Operations

• Lead, coach, and develop Store Associates and Assistant Store Managers

• Oversee daily operations across multiple store locations

• Create employee schedules and manage personnel needs

• Support hiring, onboarding, training, and employee development

• Maintain accountability, communication, and teamwork within the department

• Ensure store procedures and processes are followed consistently

• Identify opportunities to improve efficiency and customer experience

• Assist with daily store tasks as needed, including customer service, POS, stocking, loading, and product organization

Inventory & Purchasing Management

• Own store inventory accuracy, organization, and product availability

• Monitor inventory levels and plan for seasonal product demands

• Manage ordering needs and purchasing recommendations

• Help establish and maintain inventory budgets

• Make decisions to ensure proper stock levels while controlling costs

• Coordinate receiving, stocking, product placement, and inventory processes

• Review product performance and recommend improvements

• Work with leadership on pricing, vendor relationships, and inventory planning

Customer Experience

• Ensure excellent customer service for homeowners, contractors, and business customers

• Help customers with product questions and recommendations

• Resolve customer concerns professionally

• Support order accuracy, delivery coordination, and installation scheduling

• Ensure store locations remain clean, organized, and customer-ready

Team Support & Equipment

• Maintain a team-first environment where everyone helps where needed

• Assist with outdoor operations during busy periods

• Safely operate or learn equipment, such as forklifts and loaders

• Help with product movement and customer loading when needed

• Work closely with Yard, Delivery, Sales, Marketing, and Operations teams

• Previous management, supervisor, retail, customer service, or operations leadership experience preferred

• Experience leading employees and building a strong team

• Inventory management, purchasing, or ordering experience preferred

• Strong organization and problem-solving skills

• Comfortable using computers and learning business systems

• Ability to balance leadership responsibilities while remaining hands-on

• Willingness to operate or learn equipment, such as forklifts/loaders

• Comfortable working both indoors and outdoors as needed

• Positive attitude with a team-first mindset

• Landscape, contractor supply, construction, agriculture, equipment, or similar experience is a plus

Work Environment

This position includes a combination of office, store, and outdoor work environments.

Candidates should be comfortable with:

• Working both indoors and outdoors as business needs require

• Working in various seasonal weather conditions

• Being around landscape materials, equipment, dust, and outdoor product areas

• Standing, walking, and staying active throughout the day

• Regularly lifting products weighing 25–50 lbs

• Supporting the team wherever needed

At Renewed Outdoors LLC, being the top choice for high-quality landscape products and services in NW Ohio comes with much responsibility. Our team works very hard at being the go-to resource for homeowners who are looking for great products and helpful advice to get them to their goals.

Whether they are looking for a bulk product home delivery or expert advice on lawn care, our team is here to help you every step of the way. We serve the communities of Perrysburg, Holland, Maumee, Sylvania, Toledo, Rossford, Ottawa Hills, Oregon, Swanton, Whitehouse, Waterville, Bowling Green, Northwood, and surrounding communities.

We also serve the needs of the commercial landscape, construction, and erosion control industries in the Northwest Ohio and Southeast Michigan region.