Customer relations manager serp_jobs.h1.location_city

Posting Details

Posting Details

Posting Number

S14466P

Working Title

Community Relations Professional

Department

COE- K-12 Assessment Solutions

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https : / / www.uga.edu / ) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College / Unit / Department

As the 4th largest public college of education in the country and the 3rd largest college at UGA , the Mary Frances Early College of Education ( MFE COE ) improves the lives of residents of Georgia and beyond through our instruction, research, and service. The MFE COE is a comprehensive college with disciplines focused on teacher preparation, counseling and human development, communication sciences, human movement sciences, career development, student affairs, and educational administration and policy. We place significant emphasis on graduate education with approximately 40% of our students at the graduate level, making us the second largest college at UGA with respect to graduate education.

College / Unit / Department website

https : / / coe.uga.edu / directory / k-12-assessment-solutions /

Posting Type

External

Retirement Plan

TRS or ORP

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full / Part time

Full Time

Work Schedule

Additional Schedule Information

Hours in line with the University schedule

Advertised Salary

Commensurate with Experience

Posting Date

12 / 04 / 2025

Open until filled

Yes

Closing Date

Proposed Starting Date

02 / 02 / 2026

Special Instructions to Applicants

Full consideration will be given to applications received by January 6, 2025. Position will remain open until filled. References of only the finalists will be checked.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Location of Vacancy

Gwinnett County

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .

Position Information

Classification Title

Community Services Pro III

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Bachelor's degree in a related field or equivalent and 5 years of professional experience

Preferred Qualifications

Position Summary

This position provides strategic and visionary leadership in the design, development, and implementation of state- and district-level science assessment and instructional initiatives for the College of Education's K-12 Assessment Solutions unit. The incumbent serves as the senior content expert and strategic partner in advancing large-scale assessment programs that drive instructional improvement and data-informed decision-making. The incumbent also provides cross-disciplinary content leadership, offering expertise and backup support for mathematics assessment initiatives to ensure consistency and capacity across STEM programs.

The role is designed to expand organizational leadership capacity, with the potential to develop into a future co-director leadership position. The incumbent will direct high-impact, multi-district projects, manage and develop internal teams, support staff development, and ensure rigorous scientific integrity and alignment to standards. The position also contributes to strategic planning, client relations, cross-disciplinary coordination, innovation in assessment design, including emerging technologies and three-dimensional science standards, and the delivery of professional learning for internal and external partners.

Knowledge, Skills, Abilities and / or Competencies

• Background teaching or leading curriculum development for grades 6-12 science.
• Demonstrated expertise in instructional design, curriculum alignment, and standards-based assessment development.
• Proven ability to lead multi-disciplinary teams and drive complex educational initiatives.
• Strong project management skills, including data analysis and strategic communication.
• Proven record mentoring, supervising, and managing professional staff.
• Strategic planning and program development expertise.
• Budget management and contract oversight experience.
• Effective communication and collaboration with internal and external stakeholders.
• Ability to lead diverse teams and coordinate multiple projects with competing priorities.

Physical Demands

Is driving a responsibility of this position?

Yes

Is this a Position of Trust?

No

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

No

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties / Responsibilities

Duties / Responsibilities

Percentage of time

60

Duties / Responsibilities

Percentage of time

15

Duties / Responsibilities

Percentage of time

15

Duties / Responsibilities

Percentage of time

10