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Customer relations manager Jobs in Columbia, SC

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Customer relations manager • columbia sc

Last updated: 4 days ago

Customer Service Advocate

Marpai Administrators LLCColumbia, SC, US
$18.00 hourly
Full-time

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans.Marpai Administrators (“Marpai”) is an AI-powered na... Show more

Customer Service Representative

Circle KSpringdale, South Carolina, United States of America
Part-time

Store 2705369: 2208-C Edmund Hwy, Springdale, South Carolina 29169.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be cha... Show more

Customer Service Advisor

Precision Tune Auto Care - 6401 Tune, IncColumbia, SC, US
Full-time +1

Join the Precision Tune Auto Care Team!.Celebrating 50 years as a trusted leader in automotive service and a Franchise 500 top-rated brand.At Precision Tune Auto Care, you’ll be part of a team comm... Show more

Customer Relations Specialist

Service Pros Auto GlassColumbia, SC, United States
$1,000.00 weekly
Full-time

Customer Relations Specialist - Columbia.You’ll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service — all while building strong relationsh... Show more

Analyst Relations & Insights Manager

Dan GlobalColumbia, SC, United States
$68,000.00–$90,000.00 yearly
Full-time +1

Analyst Relations & Insights Manager.The Analyst Relations & Insights Manager will support the execution of Analyst Relations & Insights activities by aiding in the management of daily operations a... Show more

Customer Relations Representative - State Farm Agent Team Member

Jennifer Creed - State Farm AgentColumbia, SC, US
$40,000.00 yearly
Full-time

As a Customer Relations Representative - State Farm Agent Team Member with Jennifer Creed - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growt... Show more

Customer Relations Representative - State Farm Agent Team Member

Elnora Hubbard - State Farm AgentColumbia, SC, US
$30,000.00 yearly
Full-time

As a Customer Relations Representative - State Farm Agent Team Member with Elnora Hubbard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growt... Show more

Customer Relations Representative - State Farm Agent Team Member

Trey Webb - State Farm AgentColumbia, SC, US
$40,000.00 yearly
Full-time

As an Customer Relations Representative - State Farm Agent Team Member for Trey Webb - State Farm Agent, you are vital to our daily business operations and customers’ success.You grow our agency th... Show more

Customer Service Specialist

United Surgical Partners International Inc (USPI)REM, US
Full-time

The remote Customer Service Specialist will be responsible for receiving and triaging all incoming patient and insurance calls, initiating outbound calls, and addressing questions and concerns rega... Show more

Customer Service Representative

Stoner's Pizza JointColumbia, SC
Full-time +1

At Stoner’s Pizza Joint, the name is memorable, and yes, our food is positively addictive.We’re a fast-paced, food-loving restaurant brand built on the kind of culture that makes each shift feel li... Show more

Remote Customer Service

Beyond Limits TravelColumbia, SC, USA
Remote
Full-time +1
Quick Apply

We are seeking a full-time Remote Client Support Representative to join our team.In this role, you will deliver exceptional service to clients throughout the booking and travel process.You will res... Show more

Customer Relations Representative - State Farm Agent Team Member

David Strawhorn - State Farm AgentColumbia, SC, US
$50,000.00 yearly
Full-time

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!... Show more

Remote Customer Representative

The Hiring PlatformColumbia, South Carolina, United States
Remote
Full-time
Quick Apply

We are seeking a friendly and reliable.Remote Customer Representative.Respond to customer inquiries through online communication channels.Gather information regarding customer needs and preferences... Show more

Customer Service Representative

Kimbrell's Home FurnishingsCOLUMBIA, SC, US
Full-time

Customer Service Representative (CSR).The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts.This role focuses on bui... Show more

Customer Relations Representative - State Farm Agent Team Member

Liz Portee - State Farm AgentWest Columbia, SC, US
$32,000.00 yearly
Full-time

I’m a proud alumna of Benedict College, where I earned my degree in Business Administration with a concentration in Marketing.Before becoming an agent, I gained valuable experience as an insurance ... Show more

Customer Engineer/Buffer

LancesoftColumbia, SC, US
Full-time
Quick Apply

We are seeking a Field Service Technician / Customer Engineer to troubleshoot, service, and maintain ATM equipment.This role involves field-based technical support, basic module-level troubleshooti... Show more

HR Specialist – Employee Relations-Case Management

A P Ventures LLCColumbia, US
Full-time

POSITION TITLE:HR Specialist Employee Relations-Case Management LOCATION:Remote CLEARANCE:Must be able to obtain aHigh-RiskPublic Trust COMPANY OVERVIEW At APV,weremore than a technology company we... Show more

Customer Service Advisor

Precision Tune Auto CareColumbia, SC, US
Full-time +1

Join the Precision Tune Auto Care Team!.Celebrating 50 years as a trusted leader in automotive service and a Franchise 500 top-rated brand.At Precision Tune Auto Care, you’ll be part of a team comm... Show more

Customer Logistics Manager - DTS SET

RyderColumbia, SC, United States
$65,000.00 yearly
Full-time

Customer Logistics Manager - DTS SET.The Startup Operation members (SET Ops) acts as a setup consultant and handles all aspects of new Dedicated Transportation Solutions business startups along wit... Show more

Customer Care Coordinator

CselitegetawaysColumbia, South Carolina, United States
Remote
Full-time
Quick Apply

We are looking for a motivated and detail oriented individual to join our remote team.In this role, you will assist clients with coordination, updates, and general support, helping ensure as smooth... Show more

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Customer Service Advocate

Customer Service Advocate

Marpai Administrators LLCColumbia, SC, US
17 days ago
Salary
$18.00 hourly
Job type
  • Full-time
Job description

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.

ABOUT THE POSITION:
The Customer Service Advocate is responsible for ensuring Marpai Administrators' interactions are executed at all levels for our clients, members, and providers. This position is responsible for the resolution of all incoming interactions. The Customer Service Advocate will be interacting with members, providers, and vendors through phone, fax, email, SMS, and chat.

WHAT YOU WILL BE DOING:

  • Handle incoming interactions received from members, providers, and vendor contacts within defined service protocols.
  • Resolve member and provider issues concerning eligibility, benefits, and claims.
  • Outbound interactions with members and providers following up on a task.
  • Educating and counseling members and providers:
  1. Eligibility Information
  2. Benefit Information
  3. Pre-Certification Information
  4. Claim Information
  5. Doctor and/or Facility Network Validation
  • Outbound interactions with providers to ensure Pre-Certification/Authorization is completed.
  • Work closely with the claims department to ensure claims are accurately processed.
  • Create and document CRM to precisely communicate with the members and providers.
  • Provide excellent verbal communication utilizing company resources.
  • Recommend network providers, wellness programs, and additional employer-offered benefits.
  • Anticipate customer needs, following up with previous customers to offer additional information and service.
  • Training completed 100% Online.
  • Other duties as assigned

WHAT DO YOU NEED

  • Minimum of 3 years of Customer Service experience in a call center is required.
  • Ability to communicate with all levels of people to illustrate superior professionalism.
  • Excellent written communication and documentation skills.
  • Ability to manage multiple projects to a successful conclusion.
  • Analytical ability to research and deal with situations where limited standardization exists.
  • Attention to detail with the ability to prioritize and meet deadlines.
  • Must have basic knowledge of all desktop computer applications such as MS Office including Outlook, Word, Excel, PowerPoint, and Adobe Reader.
  • Ability to adapt and be flexible in a variety of situations.
  • Ability to multitask and possess strong time management skills.
  • Medical terminology and/or insurance experience.
  • Experience in a fast pace, high call volume environment.
  • HS Diploma, college a plus

WORK REQUIREMENTS:

  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • Travel minimal

WHY WORK AT MARPAI?
We have great benefits:

  • Generous PTO
  • Medical and Prescription
  • EAP
  • FSA / HSA / Dependent Care
  • Dental
  • Vision
  • Life and Disability
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield
  • Identity Theft Protection


Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.


This is a remote position.