Customer relations manager serp_jobs.h1.location_city

Federal Government Relations Manager

The Government and Community Relations team operates at the intersection of policy, industry, and product, advancing Zillow's mission to transform the home buying, renting, and financing experience. We engage with policymakers, regulators, consumer advocates, and industry stakeholders to pursue effective policy solutions, enable innovative products, and build partnerships that enhance affordability, ease, and security across the home journey.

As a Federal Government Relations Manager based in the Washington, D.C. region, you will play a key role in shaping Zillow's engagement with federal policymakers and industry leaders. You will help drive advocacy strategies, cultivate bipartisan relationships, and translate complex policy issues into actionable guidance. Your work will directly impact Zillow's ability to innovate and deliver solutions that make home a reality for more people.

You Will Get To

• Execute proactive government relations strategies to advance Zillow's mission at the federal level on key issues such as housing, financial services, competition policy, the digital economy, and technology / AI.
• Build and maintain trusted relationships with the executive branch, Congress, trade associations, and other stakeholders.
• Enhance Zillow's presence in D.C. by maintaining high visibility on Capitol Hill and gathering critical information to inform internal strategy.
• Collaborate across Zillow teams to pursue policy solutions, enable innovative products, and build strategic partnerships.
• Direct and coordinate the efforts of outside federal contract lobbying consultants.
• Travel as needed (approximately 10-20%) to meet with policymakers, attend conferences, and participate in team meetings.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who You Are

Get To Know Us

At Zillow, we're reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 , and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industryand your careerforward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.