Customer relations manager serp_jobs.h1.location_city

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Advocacy Relations Senior Manager, Respiratory

Let's do this. Let's change the world. In this vital role the Advocacy Relations Senior Manager, Respiratory will lead the execution of Amgen's external engagement and patient advocacy strategy that advances the needs of respiratory patients while aligning with the strategic priorities of Amgen and our co-commercial partner AstraZeneca. This role is uniquely positioned to help shape the future of patient engagement in asthma and other chronic respiratory diseases by working cross-functionally within Amgen and collaboratively across both companies.

This role reports to the Director, Advocacy Relations, Inflammation and Bone Business Unit, will be based in the U.S., and is fully remote, with domestic travel expected.

Responsibilities :

Strategy & Partnership

Develop and execute comprehensive U.S. advocacy strategy plans for respiratory therapeutic areas, aligned with business goals, patient needs, and the evolving healthcare environment.

Champion and lead meaningful engagement with respiratory patients and advocacy organizations, navigating a highly collaborative environment with co-commercialization partner to ensure alignment on shared strategy, stakeholder engagement, and co-branded initiatives.

Build and manage strategic, compliant relationships with national and community-based respiratory advocacy organizations, including those focused on education and access.

Partner closely with Medical Affairs, Commercial, Access, Corporate Affairs, Government Affairs, and Compliance to ensure patient perspectives are integrated into internal planning and external programming.

Position Amgen (and the broader co-commercialization partnership) as a trusted and credible partner to organizations advocating for policy, access, and disease awareness.

Cross-Company & Community Collaboration

Engage in regular coordination with advocacy counterparts at partner company to co-create programs, ensure consistent messaging, and avoid duplication of effort.

Represent the partnership in joint industry forums, coalitions, and patient-centered alliances.

Develop scalable, high-impact frameworks for collaborative engagement with advocacy organizations that lead to measurable impact in education, policy, and patient empowerment.

Access Support & Community Engagement

Support the development of patient access strategies through partnerships with advocacy groups addressing barriers to diagnosis, treatment initiation, and sustained disease management.

Represent Amgen for engagements with respiratory coalitions focused on Medicaid access, formulary coverage, and community-based care delivery.

Co-create culturally relevant educational tools and digital resources with advocacy partners to improve patient understanding and disease self-management.

Monitor and inform the adaptation of strategies in response to changes in the policy landscape, patient needs, and healthcare delivery trends.

Patient Voice Integration & Insight Generation

Champion the integration of patient and caregiver insights into clinical development, lifecycle management, market access planning, and commercial strategy.

Lead efforts to collect, analyze, and translate qualitative patient insights into actionable business recommendations.

Oversee patient storytelling initiatives that elevate real-world experiences, with a focus on amplifying diverse perspectives and unmet needs.

Advocate internally for patient-centered thinking, helping shape a culture of empathy, equity, and innovation.

What We Expect Of You

We are all different, yet we all use our unique contributions to serve patients. The Advocacy professional we seek will have these qualifications.

Basic Qualifications :

Doctorate degree and 2 years of patient advocacy and / or healthcare policy and access experience

Or

Master's degree and 4 years of patient advocacy and / or healthcare policy and access experience

Or

Bachelor's degree and 6 years of patient advocacy and / or healthcare policy and access experience

Or

Associate's degree and 10 years of patient advocacy and / or healthcare policy and access experience

Or

High school diploma / GED and 12 years of patient advocacy and / or healthcare policy and access experience

Preferred Qualifications :

5+ years of progressive experience in patient advocacy, public affairs, healthcare strategy, value and access or related fields, including demonstrated leadership of cross-functional or external engagement teams.

Proven track record of building and sustaining trusted relationships with patient advocacy organizations, community leaders, and individuals with lived experience.

Understanding of the role patient perspectives play in shaping health policy, access, and clinical trial awareness.

Experience engaging advocacy partners across the full product lifecyclefrom clinical development and trial design through regulatory milestones, access planning, launch, and post-approval engagement.

Demonstrated success in building trust-based relationships with advocacy organizations and community leaders, especially in competitive or stigmatized disease areas.

Strategic thinker with the ability to align advocacy strategies to business priorities while staying grounded in patient insights and community needs.

Ability to build consensus across diverse groups of people both internal and external with the ability to manage different opinions and perspectives.

Comfortable operating in ambiguous, fast-changing policy and payer environments, especially in the context of emerging or first-in-class therapies.

Excellent communication, storytelling, and influencing skills to elevate patient perspectives and inspire organizational action.

Recognized internally and externally for executive presence, sound judgment, and commitment to authentic, empathetic patient partnerships.

Understands the pharma / biotech business model, regulatory process & compliance guidelines.

What You Can Expect Of Us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work / life balance, and career development opportunities that may include :

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans

Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application