Customer relations manager serp_jobs.h1.location_city

SUMMARY

The Customer Service Manager duties include but are not limited to providing genuine customer service, supervising and managing the front-end team, direct and coordinate effective training, enforce front end policies and procedures (including safe and cash accountability), labor control, gaining product knowledge and working in a safe manner while fostering the Niemann Harvest Market culture

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Lead and motivate front end staff to ensure they are giving the best customer service possible
• Learns and uses the three E’s : Engagement, Educate, Empowerment
• Learns and uses the GUEST program
• Greet Customers. Be sincere
• Use a smile. Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area
• Understands all aspects of the cashier position including produce identification
• Responsible for company assets including safe funds, bank deposits, and cash accountability
• Monitors front end transactions to ensure proper handling of product
• Is accountable for services handled at the service desk
• Answers incoming calls using proper phone etiquette
• Works closely with all departments, communicates customer feedback
• Develops and implements weekly schedule for the front end using weekly store projections
• Monitors front end coverage and makes adjustments for customer volume
• Enforces company audit policy
• Interviews and hires
• Trains and coaches Front End team as needed
• Recommends Associates for advancement or special recognition
• Controls and monitors cashier and bookkeeping over / shorts
• Is attentive to Bottom of the Cart
• Works towards achieving company items per minute standards
• Review labor and bookkeeping reports and take appropriate action
• Review refund logs for proper authorization and balancing
• Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products
• Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment.
• Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity
• Follows all store and department policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

KEY ATTRIBUTES

SUPERVISORY RESPONSIBILITIES

EDUCATION and / or EXPERIENCE

LANGUAGE SKILLS

MATHEMATICAL SKILLS

CERTIFICATIONS, LICENSES, REGISTRATIONS

RECOMMENDED EQUIPMENT

PHYSICAL DEMANDS

Regularly (Over 2 / 3 of the time)

Frequently (Between 1 / 3 to 2 / 3 of the time)

Occasionally (Less than 1 / 3 of the time)

Vision

PAY RANGE (depends on industry experience)

$17 up to $22 / hour (IL Locations Only)

BENEFITS (eligibility based on full-time / part-time status)

WORK ENVIRONMENT

Occasionally

Noise Level