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Customer relations manager • huntsville al

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Customer Success Manager

Customer Success Manager

Spur StaffingHuntsville, AL, US
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Spur is on a mission to transform how school districts solve their most pressing workforce challenges.We’re building the future of education staffing—faster, more efficient, and more pe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Retention Sales Manager

Customer Retention Sales Manager

Rustman AgencyMadison, Alabama, United States
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The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures.We provide life insurance, final expense, and mortgage protection solutions with a strong ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Public Relations

Public Relations

Invisible WarriorsMadison, AL, United States
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Are you passionate about lifting up women veterans whose strength is too often overlooked? Do you love shaping stories, building buzz, and moving people to care and take action? This is your chance...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Principal Labor Relations Specialist

Principal Labor Relations Specialist

Blue OriginHuntsville, Alabama, USA
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Applications will be accepted on an ongoing basis until the requisition is closed.At Blue Origin we envision millions of people living and working in space for the benefit of Earth.Were working to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Public StorageHuntsville, AL, United States
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Total Rewards package available to our team : .Employees become eligible for Full-time.Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending.Company paid life, acciden...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
Employee Relations Manager

Employee Relations Manager

PolarisHuntsville, AL, USA
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Polaris is on the lookout for a passionate and seasoned.In this role, you'll have the opportunity to shape our HR practices, cultivate meaningful employee relationships, and foster a culture of col...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Public Relations Intern

Public Relations Intern

Port of HuntsvilleHuntsville, AL, US
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The Huntsville-Madison County Airport Authority is accepting applications for Public Relations Intern.The PR Intern is responsible for assisting in the external and internal marketing and public re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Shift Manager – Customer Experience

Shift Manager – Customer Experience

Sonic Drive-InMadison, AL, US
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Hot burgers, cold shakes, and little moments of magic right in the neighborhood.At SONIC, we do things a little differently. We find the fun, the moment of chill in the every-day.Working at SONIC, y...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Manager I II

Customer Service Manager I II

EntergyHuntsville, Alabama, USA
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Customer Service Manager I - II.This posting may be used to fill multiple positions and can be filled in The Woodlands Huntsville Navasota and Conroe TX. This position can be filled as a Customer Se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

John Gunn - State Farm AgentHuntsville, AL, United States
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As a Customer Relations Representative - State Farm Agent Team Member with John Gunn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Retail Manager- Customer Experience Manager Part Time

Retail Manager- Customer Experience Manager Part Time

Alabama StaffingHuntsville, AL, US
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Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Retail Manager- Customer Experience Manager Part Time

Retail Manager- Customer Experience Manager Part Time

MichaelsHuntsville, AL, US
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Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Director of Carrier Relations - Alabama Region

Director of Carrier Relations - Alabama Region

HigginbothamHuntsville, AL, US
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Director Of Carrier Relations - Alabama Region.The Director Of Carrier Relations will be responsible for assisting in the managing of carrier and broker relationships. Responsible for review of agen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Ken Davis - State Farm AgentHuntsville, AL, United States
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As a Customer Relations Representative - State Farm Agent Team Member with Ken Davis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Bradley Hamner - State Farm AgentHuntsville, AL, US
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Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Specialist, Team Member Relations

Specialist, Team Member Relations

Mazda Toyota ManufacturingHuntsville
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We believe that sharing common values and bringing together ideas from all people of a community triggers more engagement, creativity and performance. By inspiring each other and fostering an inclus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Employee Relations and Labor Relations

Employee Relations and Labor Relations

Clearance JobsHuntsville, AL, US
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Principal Employee Relations Advisor.At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for gen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Mary SpearsHuntsville, AL, United States
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As a Customer Relations Representative - State Farm Agent Team Member with Mary Spears - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Relations Manager

Client Relations Manager

Cengage GroupHuntsville, AL, United States
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We believe in the power and joy of learning.At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning.We are bonded by our sha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager

Customer Success Manager

Spur StaffingHuntsville, AL, US
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Job Description

Job Description

Who We Are

Spur is on a mission to transform how school districts solve their most pressing workforce challenges. We’re building the future of education staffing—faster, more efficient, and more personalized than ever before. With deep roots in K-12 and a startup mentality, we combine proven execution with bold innovation.

We’re looking for a Customer Success Manager (CSM) who is energized by big goals, relentless in execution, and committed to delivering exceptional results for our district partners. This is a role for someone who wants to build something that matters and thrive while doing it.

Your Mission

You’ll own a portfolio of school district accounts and serve as the go-to partner for those customers and the workforces who support them. That means building relationships, spotting growth opportunities, solving problems before they escalate, and making sure the schools we serve and the workers we employ feel supported, successful, and empowered every single day.

You will lead with initiative, think strategically, and act decisively to ensure Spur continues to be the most trusted name in education workforce services.

Key Responsibilities

  • Strategic Account Management & Growth

Serve as the primary point of contact for a portfolio of K-12 school district clients.

  • Develop and execute account growth strategies to increase net revenue retention and customer lifetime value.
  • Lead recurring check-ins and performance reviews to assess satisfaction and identify new needs.
  • Collaborate cross-functionally to ensure customer priorities are met with excellence and urgency.
  • Ensure a 100%+ customer retention rate by fostering strong relationships and providing outstanding service.
  • Operational Oversight & Service Excellence
  • Ensure that client service expectations are clearly defined and consistently exceeded.

  • Monitor and coordinate staffing performance, fulfillment rates, and account health indicators.
  • Troubleshoot service delivery issues and handle escalations with speed and professionalism.
  • Review shift fulfillment, timekeeping accuracy, and onboarding activity for assigned accounts.
  • Worker Quality & Retention
  • Act as boots on the ground for recruiting efforts to meet client demands, working closely with the talent acquisition team.

  • Train and coach placed workers to align with district expectations and increase placement longevity.
  • Intervene on patterns of absenteeism or underperformance with clarity and care.
  • Launches & Customer Enablement
  • Lead onboarding and implementation efforts for new customers to ensure a smooth, confident start.

  • Deliver training sessions and consultative support that empower district leaders to get the most from Spur.
  • Serve as a strategic thought partner to clients, identifying ways to improve outcomes across workforce metrics.
  • What You Bring

  • 2–4+ years experience in customer success, account management, or operations.
  • Demonstrated track record managing a book of business with measurable growth and retention impact.
  • Background in education staffing, edtech, HR services, or K-12 operations is highly desirable.
  • Strong sense of ownership and urgency—you push projects over the finish line, not just start them.
  • Clear and confident communicator with excellent follow-through and attention to detail.
  • Willingness to travel frequently throughout North Alabama (60–80%).
  • Who Thrives Here

    This isn’t your typical customer success role. We’re building at startup speed in a sector that truly matters. Our best team members are :

  • Self-starters who take initiative without being asked
  • Obsessed with client outcomes and performance metrics
  • Clear communicators who align early and often
  • Always thinking about how to improve the experience and grow the business
  • Comfortable with ambiguity and motivated by progress over perfection
  • What We Offer

  • Competitive base salary + results-driven bonus structure
  • Comprehensive health, dental, and vision coverage
  • ROWE work environment and flexibility for high performers
  • An entrepreneurial, mission-driven culture where your ideas matter and your work moves fast
  • Career paths into senior roles in success, strategy, and operations
  • Ready to Join Us?

    If you’re the kind of person who thrives when given ownership, believes urgency is a superpower, and gets fired up by making a difference in schools and communities—we want to hear from you.