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Customer relations manager Jobs in Indianapolis, IN

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Customer relations manager • indianapolis in

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Employee Relations Director

communi care corporateIndianapolis, IN, United States
Full-time

The Director of Labor Relations will work closely with company leadership to manage labor relations functions.This role will focus on contract negotiations, preparations with operations, and schedu... Show more

Transportation Claims & Carrier Relations Specialist

langham logisticsIndianapolis, IN, United States
Full-time

Transportation Operations Support.Supports daily transportation operations with a primary focus on LTL and Truckload claims, carrier relationships, freight classification, routing guides, preferred... Show more

Sr. Public Relations Manager

bloomerangIndianapolis, IN, United States
Full-time +1

At Bloomerang, we believe change happens on purpose.We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose.Our powerful giving ... Show more

Investor Relations Analyst

allison transmission holdingsIndianapolis, IN, United States
Full-time

Join The Team That's Powering Progress.For over 100 years, Allison has powered the vehicles and technology that move our world forward.From the first person hired by James Allison in 1915 to the th... Show more

Client Relations Specialist

surface experts central indianaBeech Grove, IN, US
$50,000.00–$70,000.00 yearly
Full-time

This is a field-based, relationship-building role with a product that’s genuinely easy to believe in.You’ll drive a planned route on Indianapolis north/south side and nearby suburbs every day, intr... Show more

Labor Relations Manager

carrierIndianapolis, Indiana, United States
$96,000.00–$192,000.00 yearly
Full-time

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.Through cutting-edg... Show more

Payer Relations Manager

innovative hematologyIndianapolis, IN, US
Full-time
Quick Apply

At the Innovative Hematology (IHI), we offer a future where people with rare blood disorders flourish.Our experts provide the highest quality comprehensive services and holistic care to patients wi... Show more

Sr Manager, Public Relations

spowerIndianapolis, IN, United States
Full-time

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 emp... Show more

Customer Relations Representative - State Farm Agent Team Member

elizabeth marshall state farm agentIndianapolis, IN, US
$40,000.00–$65,000.00 yearly
Full-time

Customer Relations Representative.At Elizabeth Marshall - State Farm, we are dedicated to providing exceptional insurance services to our clients.We pride ourselves on our proactive approach and co... Show more

Customer Relations Representative - State Farm Agent Team Member

brenda bond state farm agentIndianapolis, IN, US
$60,000.00 yearly
Full-time

Our agency has been serving the community for 31 years and has grown into a strong team of 10.We’ve built a stable, supportive environment focused on long-term success and taking care of both our c... Show more

Customer Relations Representative - State Farm Agent Team Member

emily nowlin state farm agentIndianapolis, IN, US
$50,000.00 yearly
Full-time

Hourly pay plus commission/bonus opportunities.Exciting Career Opportunity with a State Farm Agent!.As a Customer Relations Representative - State Farm Agent Team Member with Emily Nowlin - State F... Show more

Provider Relations Representative

key family companiesIndianapolis, IN, USA
Full-time
Quick Apply

Key Benefit Administrators is currently seeking a Provider Relations Representative to join the team.We are excited to speak to qualified candidates about opportunity.This position includes a compr... Show more

Donor Relations Director 2 (DHQ)

salvation army central territoryIndianapolis, IN, United States
Full-time

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible.Its ministry is motivated by the love of God.Its mission is... Show more

Labor Relations Manager

carrier globalIndianapolis, IN, United States
$96,000.00–$192,000.00 yearly
Full-time

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.Through cutting-edg... Show more

Payer Relations Manager

innovative hematologyIndianapolis, IN, United States
Full-time

Innovative Hematology Payer Relations Manager.At the Innovative Hematology (IHI), we offer a future where people with rare blood disorders flourish.Our experts provide the highest quality comprehen... Show more

Customer Relations Representative - State Farm Agent Team Member

jeff kolp state farm agentIndianapolis, IN, US
$50,000.00 yearly
Full-time

Our agency opened in June 2008 and is a close-knit, high-performing team of five.With a background in agriculture and sales, I bring a strong work ethic and results-driven mindset into the way we s... Show more

Sales + Customer Success Manager

rockstarIndianapolis, IN, US
Full-time
Quick Apply

Rockstar is recruiting for an established leader in product fundraising technology, dedicated to supporting Scouting programs.The client is seeking a Sales + Customer Success Manager to join their ... Show more

Sr Manager, Public Relations

aes indianaIndianapolis, IN, United States
Full-time

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 emp... Show more

Customer Relations Representative - State Farm Agent Team Member

connie mortensen state farm agentIndianapolis, IN, US
$45,000.00–$60,000.00 yearly
Full-time

I became a State Farm agent in October 2013 and have built a diverse, close-knit team around a shared commitment to service, integrity, and making a positive impact.We take pride in creating an env... Show more

Customer Relations Representative - State Farm Agent Team Member

kellie taylor state farm agentIndianapolis, IN, US
$58,000.00 yearly
Full-time

I’ve been a State Farm agent since September 2019, but I bring more than 20 years of insurance experience to the table, including work as a claims adjuster and in agency leadership.That background ... Show more

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Employee Relations Director

Employee Relations Director

communi care corporateIndianapolis, IN, United States
30+ days ago
Job type
  • Full-time
Job description

Director Of Labor Relations

The Director of Labor Relations will work closely with company leadership to manage labor relations functions. This role will focus on contract negotiations, preparations with operations, and scheduling. Union avoidance through engagement is a key strategic approach. Administration of contracts, grievances and training are other key components of this home office role. This individual will partner closely with legal services in managing labor and prevention strategies.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

  • Provide direct support to all collective bargaining including representing the company as one of the spokespersons in labor negotiations in partnership with legal services.
  • Oversee the daily administration of collective bargaining agreements and work with HR and others on the leadership team.
  • Actively supports local HR, managers and supervisors in the investigation of grievances, including responding to RFIs with a focus on proactively resolving them internally.
  • Educate and guide local HR, managers and supervisors through the grievance process and partner with legal team on contract interpretation.
  • Educate local HR, managers and supervisors on the effects of work practices as well as actions that impact work practices.
  • Develop and maintain ongoing lists of management initiatives and proposals for future collective bargaining. Work to finance through operations to model potential financial outcomes in collective bargaining.
  • Develop and conduct union contract training in partnership with legal services to provide general labor relations training to local HR, supervisors and managers.
  • In partnership with legal services oversee campaigns and prevention training as needed and actively support such activities.
  • Demonstrate a commitment to company core values and HR goals.
  • Approve and coordinate specialized economic offers such as sign on and pick up bonuses.
  • Coordinate the maintenance of membership and dues lists.
  • Coordinate negotiated wage increases and budget implications.
  • Conduct quarterly labor relations updates for partners.
  • Ensures compliance with all state and federal employment regulations.
  • Other duties as assigned.

EDUCATION/QUALIFICATION

  • Bachelor's degree in human resource management, business or closely related field or equivalent combination of training and experience. Master's degree in human resource management, business or closely related field preferred.
  • Six years' experience in human resource management, five years of which must have been in a progressively more responsible labor relations position.
  • Experience in union election campaigns
  • Strong understanding of the national labor Relations Act and relevant state laws.
  • Ability to communicate in a clear, concise, organized and persuasive manner.
  • Ability to work independently and also perform as a strong team player.
  • Ability to build relationships with key stakeholders and anticipate business needed being situationally proactive.
  • Travel required.
  • Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred