Customer relations manager Jobs in Las Vegas, NV

Employee Relations Specialist II

Summary

The incumbent serves as an internal advisor/consultant to designated operating units on Employee Relations matters. The incumbent also assists the Employee Relations Manager in developing, implementing and overseeing the Company’s Employee Relations strategies. Specific responsibilities include: investigating and documenting allegations of discrimination, harassment, retaliation and other violations of Company policy; drafting and cataloging disciplinary documents; providing guidance and counsel to management regarding issues pertaining to unlawful discrimination, sexual harassment, FMLA, ADA, and other employment laws as well as issues pertaining to Company policies and procedures; and developing strong relationships with internal customers.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education: Bachelor’s Degree

Education Details: In Human Resources.

Certification: No

Years of Experience:

Minimum four (4) years of experience in Human Resources with a minimum of three (3) year specialty in Employee Relations. Minimum four (4) years of experience in conducting and problem-solving internal investigations.

Credit Check: No

Valid/Unexpired Passport Book: No

Valid/Unexpired Driver's License: No

Preferred Requirements

• Time Management – ability to prioritize tasks, completing high impact items first, and be able to carefully monitor potential and ongoing issues. Level II must also be able to effectively categorize, multi-task, prioritize concerns and make recommendations to resolve issues.

• Relationships and Communications – ability to interact with internal and external business partners. Level II interacts with all employees, Managers, and Directors. This role must establish effective and professional communication with employees and business partners about issues that impact their work.

• Problem Solving – ability to analyze factors that contribute to situations, make recommendations, and implement action plan. Level II must be able to proactively assess and implement a resolution for moderate issues.

• Autonomy – ability to make own choices on tasks and responsibilities, and shows ability to make the best decisions within authority of the department to ensure the work is successfully completed. Level II must possess independent judgment, discretion, and make recommendations to resolve more complex issues.

• Regulatory – ability to identify when a situation is out of compliance or is in direct violation of any laws, regulations, or Company policies. Level II must be able to proactively recognize and resolve situations that have been identified as violations to any Company policy, rules, or regulations when conducting internal investigations.

• Excellent interpersonal, verbal and written skills to effectively communicate in a variety of settings across all organizational levels.

• Strong customer service skills with an emphasis on serving internal corporate customers.

• Ability to handle sensitive and confidential information with professionalism and integrity.

• Superior problem solving and conflict resolution abilities, solid judgment, and influencing skills.

• High level of initiative and attention to detail.

• Strong multi-tasking skills and ability to manage shifting priorities and workload requirements.

• Maintains an attitude and philosophy consistent with Allegiants standards.

• Promote productive liaisons between employees and management.

• Proficient with Microsoft Office Suite.

• Knowledge and experience with HRIS system, and Ultimate Software.

• PHR or SPHR certification is preferred.

• Experience or understanding of working with unions is a plus.

• Available to travel as needed.

Job Duties

• Level II - Demonstrates understanding and support of the People Services Culture by embodying it in almost all interactions, even in tough times, with internal and external customers.

• Support the Employee Relations Manager with investigations, conflict resolution, and training on Company policies and procedure.

• Coordinate and conduct internal investigations regarding employee issues and complaints, maintain a case log of investigations, and create investigatory documentation.

• Provide training regarding unlawful discrimination, harassment, workplace violence and key Company policies and procedures.

• Review employee leaves of absence cases to maintain compliance with FMLA, ADA, Workers Compensation, etc.

• Facilitate training such as Performance Management, Internal Investigations, ADA, etc.

• Review circumstances surrounding involuntary terminations consistent with policies and procedures and provide recommendations to department management.

• Participate in special projects/initiatives with supervision.

• Prepare and respond to unemployment claims.

• Process, respond, and track PRIA requests.

• Conduct exit interviews and surveys.

• Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Flight Benefits

Sick time

$65,000 - $82,000 a year

Compensation details: 65000-82000 Yearly Salary

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