Customer relations manager Jobs in Mobile, AL

Employee Relations Consultant

The University of South Alabama's Human Resources department is seeking to hire an Employee Relations Consultant. Interested candidates should apply to be considered.

Essential Functions These are the job duties required of the position.

Essential Functions - Serves as a strategic partner and consultant by addressing employee concerns, assisting with workplace investigations, and guiding managers and employees on HR policies and procedures. Handles day-to-day employee relations matters for the University and USAHealth, ensuring that processes are legally compliant, fair, transparent, and aligned with the organization's values and policies. Advises managers and employees on employee relations matters, offering guidance on policies, procedures, and workplace best practices. Assists in addressing workplace concerns, performance concerns, and grievances, promoting resolution and a positive work environment. Conducts internal investigations related to policy violations, retaliation, harassment, and discrimination allegations by gathering and documenting information, conducting interviews, maintaining confidentiality and thorough organized records. Prepares reports of investigation findings to include summaries of allegations, alleged policy violations, summary of interviews and relevant documents, analysis of the findings, and recommendations. Participates in the discussion of investigation findings and recommendations with applicable leadership and the General Counsel, as needed. Works closely with management to develop and implement strategies that promote consistent application of policies. Ensures documentation related to employee relations matters are compliant and that polices, principles and practices are applied consistently and fairly. Provides guidance and support in the assessment of employee relations matters to ensure proper progressive discipline is applied. In coordination with supervisor, reviews, drafts, proofs, and finalizes written disciplinary and termination letters, ensuring accuracy and compliance with policy/legal requirements. Discusses out of the ordinary situations with supervisor to confirm proposed actions follow proper policies and procedures. Educates employees on the Grievance and Appeal process and provides a copy of the policy to employees, as applicable. Counsels, educates and clarifies proper interpretation of employee relations related policies and procedures to employees, supervisors and department heads. Maintains accurate and confidential records of employee relations cases and ensures timely follow-up on open matters. Assists in designing and delivering training programs for managers and employees on employee relations topics. Conducts investigations related to EthicsPoint (Hotline), as assigned. Ensures that updates are accurately entered in the electronic system records as needed. Ensures all Ethics Point cases assigned are concluded and closed in a timely manner. Partners with supervisors to support the annual performance evaluation process. Assists with the tracking of form submissions, and entering records in the HR system. Manages the exit interview (questionnaire) program for staff and administrators. Regular and prompt attendance. Ability to work schedule as defined and additional hours as required. Performs related duties as required.