Customer relations manager Jobs in Murfreesboro, TN

Care Relations Coordinator

SYNERGY HomeCare Middle Tennessee | Murfreesboro & Franklin

Full-time | Office-based | $40,000 base $45,000$55,000 total compensation

The Role

Most families come to us at one of the hardest moments of their lives. A parent fell. A diagnosis arrived. The juggling act finally collapsed. They don't just need a caregiver they need someone who listens, who follows through, and who makes them feel like they're not alone.

That Person Is You

As our Care Relations Coordinator, you are the steady, trusted presence that families and care professionals rely on the guide in their story. You're not in the background. You're the relationship. You're the one who answers the call, shows up for the consultation, introduces the caregiver, and checks in when no one else does.

What Makes Us Different

You deserve to work somewhere that takes care of you the way you take care of others.

• We believe no one should have to choose between caring for others and feeling supported themselves not our clients, and not our team.
• You'll have owners who are genuinely hands-on, a team that values your voice, and the satisfaction of knowing the work you do is making a measurable difference for real families in Rutherford and Williamson Counties and the surrounding areas of Middle Tennessee.
• Over 600 families have trusted us since we opened. Most stay until care is no longer needed which tells you more about our team than any award does. And we've earned a few of those too: five consecutive years as a Provider of Choice, placing us in the top 15% of thousands of agencies nationally based on real client feedback.

What You'll Do

Your days will be varied, relational, and meaningful. Here's how your work comes to life:

• Answer incoming inquiries from families and find the right path forward for each one
• Conduct care consultations and build initial plans of care for new clients
• Introduce care professionals to clients bridging the relationship from day one
• Interview and help onboard new care professionals, setting them up to succeed
• Maintain consistent communication with clients, families, and care professionals
• Build relationships with local healthcare organizations and referral partners
• Partner closely with our scheduling team to ensure seamless care delivery
• Review care notes and flag anything that deserves attention
• Occasionally provide direct backup care in the field when needed

What You Bring

• Hands-on experience with activities of daily living (ADL) or personal care you know what caregivers and clients actually experience
• Strong relationship and communication skills people trust you quickly, and you follow through
• Office and customer service background; comfortable with technology and coordination
• CNA and/or Medical Assistant certification preferred (not required)
• High school diploma required; some college preferred
• Ability to commute to and work from both our Murfreesboro and Franklin offices

Schedule

• This is a full-time, 40-hour-per-week position, generally Monday through Friday, 8:00am5:00pm, with paid overtime available.
• Weekend commitment: Two weekends per month, you'll serve as the on-point contact for our care team. In practice, this means you can go about your weekend normally you just need to be reachable by phone or app, and occasionally by laptop (provided), should an escalation or care consultation need your attention. On rare occasions, a situation may call for a brief in-person visit to a client's home but this is the exception, not the norm. Weekend on-point availability is compensated separately, in addition to your base salary.

Compensation & Benefits

• Base salary: $40,000/year
• Total compensation (salary + benefits + bonuses): $45,000$55,000
• Full-time 40 hours/week + possible paid overtime
• Paid holidays and PTO
• Retirement savings plan
• Paid mileage

Why Families Trust Us - and Why That Matters to You

• 99% shift fill rate not a goal, a track record.
• 5-Time Provider of Choice top 15% nationally, verified by real client interviews, five years running.
• BBB A+ Accredited both locations, the trust standard families rely on.

When you join this team, you're standing behind something real. And families will know it.

Ready to be the person who makes a difference? We're scheduling interviews now. Apply today and let's start a conversation.