Customer relations manager Jobs in Nashville, TN

Agency Relations Manager

Safepoint Insurance is an admitted Property and Casualty insurance carrier based in Tampa, FL. We are looking for an Agency Relations Manager to build and maintain agency relationships throughout the state of Tennessee. This position is based in your home office. This role will require the ability to commute at least 50-70 miles within the assigned territory.

The Agency Relations Manager will grow and develop a profitable territory within an assigned region. Optimize growth potential of independent agents while prospecting new agencies. Develop competitor intelligence, collaborate with team members on product, pricing, and agency management decisions. The ideal candidate must have excellent communication and presentation skills, a persistent nature, impeccable interpersonal skills, and friendly attitude.

Duties and responsibilities include:

• Scouts and identifies potential agencies for specific insurance programs.
• Identifies agencies interests and ability to grow and motivates agents to succeed.
• Initiates systematic marketing processes within each agency to attract and retain new business.
• Designs and implements strategies for effective marketing and sales of insurance contracts.
• Represents company at trade association meetings to promote products.
• Builds and uses best practices regarding Agency Operations, works consultatively to follow up with plans, holding process owners accountable for agreed upon actions.
• Effectively understands and adjusts sales approach to support operational differences between small and large agencies.
• Possesses a strong acumen of influencing the sale of Safepoint products through our agency distribution.
• Articulates a sales process that is solution oriented, aligning Safepoint's features, benefits, and solutions to agency needs.
• Initiates a high level of consistent follow-up and follow-through with agents and team members.
• Proactively develops business solutions to achieve territory objectives.
• Maintains flexibility in working with all social styles.
• Develops collaborative strategic agency management plans with agencies, to achieve mutual business objectives.
• Prioritizes and maximizes time and resources to support key focus and responsibilities necessary to achieve success.
• Stays current on product and pricing changes. Articulates company position and seeks out business with appropriate agencies to meet Company objectives.
• Expands presence in the marketplace using insurance industry association trade shows and events.
• Other tasks and projects as may be assigned.

Essential functions include:

• Ability to travel/drive throughout the assigned territory to conduct face to face meetings with existing agents, prospective agents, and attend trade shows and events.
• Ability to create and execute strategic marketing plans for territory to identify opportunities and potential challenges from which strategies and tactics are developed.
• Ability to execute the sales strategy of growing Safepoint's market share in the territory by appointing and coaching new agents.
• Ability to develop and maintain current knowledge of Safepoint's and agencies' computers systems.
• Ability to stay current on company's product and pricing changes.

Qualifications include:

• Bachelor's degree in business administration, marketing, or related field
• Successful previous experience as an Insurance Sales Representative or Sales Coordinator for more than 3 years
• In-depth Property and Casualty Insurance industry knowledge, including vehicle, home, business, fire, life, property, and bonds
• Strong understanding of Personal and Commercial Lines underwriting guidelines
• 3 5 years of previous account management and customer service experience
• The ability to establish and maintain professional networks
• Applicable valid resident Property & Casualty and/or Excess and Surplus licensure, as well as reciprocal licensure for applicable states
• Valid Driver's License
• Excellent oral and written communication and presentation skills
• Strong computer skills
• Excellent organizational and time management skills

Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H-1B, OPT, STEM OPT, CPT, J-1, etc.

Compensation and Benefits include:

• Market Competitive Wages, PLUS car allowance, and discretionary quarterly bonus program
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability Insurance
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs
• And more

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.