Customer relations manager [h1.location_city]

Who We Are :

Its pretty exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our world-class data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformation.

As AI and cloud drive the demand for increased speed capacity and capability QTS has emerged as the global digital infrastructure leader committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation QTS designs builds and operates some of the worlds most advanced forward-thinking data is a portfolio company of Blackstone.

QTS is Powered by People . People who play a vital role in our companys culture innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable resourceful and mission driven. Together we do great things.

Who You Are & The Impact You Will Have :

The Senior Public Relations Manager is responsible for supporting QTSs public relations efforts to enhance the companys brand and reputation. This in-house role will work closely with marketing operations government relations pre-development and agencies to create and promote the corporate identity and mission to the public prospects and customers. They will also manage communications materials that support QTSs market presence in new and established markets.

What You Will Do :

Develop and implement data-driven public relations strategies that align with QTSs overall goals and objectives.

Create public relations content across a broad array of channels including press releases media advisories website updates company statements / quotes FAQs and media briefing books.

Develop proactive narrative and proof points at the national and community level to support our public relations strategies.

Develop and implement QTSs go-to-market plans that advance key messages and guide stakeholder engagement including earned and paid communications plans for data center roll-outs in the U.S. and Europe.

Serve as the QTS point-of-contact in company interviews briefings events and other general public-facing opportunities.

Develop and execute crisis communication plans as needed and provide strategic counsel on crisis response.

Actively track and report data findings on industry news / trends market activities competitive practices inquiries and client surveys to identify opportunities to better position the company.

Collaborate with cross-functional teams to ensure consistency in messaging and branding for proactive and ongoing communications and crisis response.

Build and maintain positive relationships with key stakeholders including Blackstone industry analysts thought leaders industry influencers partners press / media contacts and customers.

Monitor analyze and report on key metrics related including media coverage sentiment and influence.

Promote and attend special events / functions as needed report on corporate milestones and activities.

Basic Qualifications :

Bachelors degree in Public Relations Communications Marketing Journalism English or a related field; equivalent professional experience in lieu of a degree

5-7 years of experience in public / media relations or community engagement.

Demonstrate strong public relations skills through excellent oral and written communication in accordance with Associated Press style guidelines and creating compelling public content.

Preferred Qualifications :

Experience working in the technology or data center industry.

Experience counseling clients and / or internal stakeholders on public relations strategy.

Experience with a public relations and earned media software (Cision).

Knowledge Skills and Abilities :

Strong organizational and analytical skills with the ability to report on key metrics and insights to leaders.

Ability to manage multiple projects with competing priorities simultaneously.

Knowledge of crisis communication best practices.

Excellent interpersonal skills with the ability to interface across all levels of the organization.

Highly organized and detail oriented.

Ability to work in a fast-paced deadline-oriented work environment.

Strong service and support orientation.

An enthusiastic positive team player who can support and serve those around them.

The Perks (and these are just a few!) :

• QRest Sabbatical
• Employee Stock Purchase
• QTS scholarship for dependents
• Eagle Club award trip eligibility
• Paid volunteer days
• Tuition assistance parental leave and military leave assistance

Total Rewards

This role is also eligible for a competitive benefits package that includes : medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.

This position is Bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here :

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here :

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

Required Experience :

Manager

Key Skills

Special Events,Blog Posts,Account Executives,Fact Sheets,Press Releases,Account Management,Twitter,Client Relationships,SEO,Content Marketing,Client Meetings,Facebook,ROI,Client Contact,Client Service

Employment Type : Full Time

Experience : years

Vacancy : 1